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Trustpilot has a free tier, but its paid plans start at $99 per domain monthly on an annual commitment, according to the published pricing information. Reddit users also complain about costs, difficulty removing profiles and disputes over reviews. The best replacement depends on what you need: a public software marketplace, ecommerce reviews, or local review and messaging tools. Here are seven alternatives, with starting prices and fit based on the published information.
01Why people leave Trustpilot
Paid plans may stretch the budget
Trustpilot’s paid plans start at $99 per domain monthly on an annual commitment. A Reddit commenter also described the cost as too high for a new business.
Profile removal is a concern
One Reddit thread says businesses cannot remove their Trustpilot profile. That matters if you want to leave the platform rather than simply stop paying.
Review disputes can frustrate
Reddit users describe disputes over negative or allegedly fake reviews and difficulty getting reviews removed. These are user reports, not independently verified findings.
02The alternatives, ranked by fit
- Ecommerce reviews
REVIEWS.ioREVIEWS.ioREVIEWS.io is a closer fit than a general review marketplace if you sell online: it covers ecommerce reviews, UGC, surveys and review replies. Its listed starting price is $29, with a free plan. The published description flags invite limits and repeat-customer rules, so check those before moving your review collection.
Trade-off: Its stated focus is ecommerce, not a broad public review profile.
6.5/10from
$29/mofree plan - Shopify reviews
Judge.meJudge.meJudge.me is built for Shopify stores starting review collection, and the pricing page includes a free plan plus a $15 paid tier. It may suit merchants who mainly need product reviews and AI review tools, rather than Trustpilot’s public business-review presence. The listed score is 8.3, the highest among these alternatives.
Trade-off: Its stated fit is Shopify reviews, not multi-location reputation management.
8.3/10from
$15/mofree plan - Software review presence
G2G2G2 is the most relevant alternative here for software vendors seeking a review presence and buyers comparing software categories. It has a free plan, with a listed starting price of $249.92. The published description warns buyers to check renewal pricing and add-on costs, so compare the full quote with Trustpilot before switching.
Trade-off: The listed starting price is higher, and renewal and add-on costs need checking.
6.3/10from
$249.92/mofree plan - Multi-location reviews
ReputationReputationReputation is aimed at multi-location brands managing local reviews, listings and customer feedback at scale. Its listed starting price is $80, below Trustpilot’s stated $99 paid starting rate, though the pricing page does not specify matching billing terms. It could be a better fit if your priority is coordinating reviews across locations.
Trade-off: Pricing transparency stops at the starting rate.
6.5/10from
$80/mo - Local business marketing
BroadlyBroadlyBroadly suits local businesses, including home service and pet businesses, that want reviews alongside other local marketing tools. The pricing page shows a free plan and a $166 starting price. That is not automatically cheaper than Trustpilot; factor in Broadly’s noted annual commitment and setup fees when comparing the cost of switching.
Trade-off: Annual commitment and setup fees can raise switching costs.
6.8/10from
$166/mofree plan - Local leads and reviews
PodiumPodiumPodium combines messaging, reviews and lead follow-up for local businesses, with booking and after-hours inquiries among its stated use cases. Its listed starting price is $399. Choose it when those workflows matter more than maintaining a standalone public review profile, but weigh the higher base price against the tools you would consolidate.
Trade-off: The pricing page flags price and contract risk.
6.0/10from
$399/mo - Multi-location marketing
BirdeyeBirdeyeBirdeye may suit multi-location brands that want to consolidate marketing tasks and manage listings across locations, with AI-assisted review generation also listed. Its starting price is not published on the vendor's site. Ask for per-location pricing before comparing it with Trustpilot; opaque costs make the switch harder to assess.
Trade-off: Per-location pricing is opaque; the starting price is not published.
5.8/10from
Custom
03Side by side
| Tool | Score | From | Free plan | Best for |
|---|---|---|---|---|
 Trustpilot Trustpilot (current) | 6.0 | $99/mo | Yes | Businesses building a public review profile |
| REVIEWS.io REVIEWS.io | 6.5 | $29/mo | Yes | Shopify stores starting with reviews |
| Judge.me Judge.me | 8.3 | $15/mo | Yes | Shopify stores starting review collection |
| G2 G2 | 6.3 | $249.92/mo | Yes | Vendors building a review presence |
| Reputation Reputation | 6.5 | $80/mo | No | Multi-location brands managing local reviews |
| Broadly Broadly | 6.8 | $166/mo | Yes | Home service businesses missing calls |
| Podium Podium | 6.0 | $399/mo | No | Local businesses managing leads and reviews |
| Birdeye Birdeye | 5.8 | Custom | No | Multi-location brands consolidating marketing tasks |
Questions people ask
Why do businesses leave Trustpilot?
The Reddit threads we read describe concerns about cost, profile removal and review disputes. One commenter said their company quit because of poor service and high costs; other users described difficulty removing profiles or challenging reviews. These are individual reports, not verified findings about every business’s experience.
Which Trustpilot alternative has a free plan?
The pricing page show free plans for G2, REVIEWS.io, Judge.me and Broadly. Trustpilot also has a free tier. The listings do not provide comparable feature limits for each free plan, so check what is included before treating the plans as equivalent.
What is the cheapest listed alternative?
Among alternatives with a published starting price in the published information, Judge.me starts at $15 and REVIEWS.io at $29. Both also list a free plan. These are starting prices, not a like-for-like comparison of features, billing terms or limits.