monday.com review

monday.com is a work-management platform that now describes itself as an AI workspace for people and agents. Teams can use it to organize projects and operations, build workflows, and track work across marketing, IT, product, sales, HR, and PMO. Its workspace includes boards, dashboards, documents, and forms, alongside automation tools and AI features.

The AI features include prebuilt agents for tasks such as ticket triage, campaign work, recruiting, and project risk tracking. A custom agent builder lets teams define an agent’s goals, rules, tools, knowledge, and skills. AI workflows are designed to automate manual work.

The platform’s flexibility is part of the appeal, but it also means setup choices matter. A Reddit user managing projects with a remote team said it took time to work out the right layout for boards, subitems, and connections. monday.com is therefore more than a task list, but it may take work to shape it around your team’s processes.

The main draw is that monday.com combines project tracking, dashboards, documents, forms, and automation in one configurable workspace. The pricing page lists 200+ templates on the Free plan, and the platform offers AI agents and workflows for teams that want to automate repeat tasks. A Reddit user at a remote team of eight said automations helped them avoid missing deadlines and details; another commenter said the platform worked for both a 100-person company and a small nonprofit.

There is a free plan for up to 2 seats, with up to 3 boards, 3 Docs, 200+ templates, and 8 column types. Paid prices are per seat per month when billed annually: Basic is £8, Standard £11, and Pro £17. Basic includes unlimited items and 1,000 AI credits per month. Standard adds 3 workflows and 250 automation and integration actions per month. Pro lists 20 workflows and 25,000 of each action per month. These caps make it easier to compare plans against actual workflow volume before switching.

The seat price is only part of the cost: several limits rise by plan, and the pricing text does not publish monthly-billed prices. Basic has 3 AI tools and 1,000 AI credits per month; Standard lists 2,000 credits and 1,000 API calls per day; Pro lists 3,000 credits and 10,000 API calls per day. Enterprise pricing is custom, with 250 workflows, up to 250,000 automation and integration actions per month, and 25,000 API calls per day. Extra AI credits are listed at £8.75 for 1,000; the price for more API calls is not published.

Users on Reddit report frustrations that can matter more than the headline price. One Pro customer said they still could not restrict access to specific board items and lacked Projects and Portfolios. Another user complained about reporting, data exports, and limited calculation options. These are individual reports, not a complete feature audit, but they are reasons to check permissions, reporting, and export needs before committing. A Reddit commenter also reported a minimum paid team size of three; confirm the current requirement with monday.com before budgeting.

The Free plan costs £0 and allows up to 2 seats, 3 boards and 3 Docs. Paid prices are per seat per month with annual billing: Basic is £8, Standard £11 and Pro £17. Monthly-billed prices are not published on the vendor's site.

The jump from Basic to Standard is £3 per seat monthly, and Standard adds 3 workflows, 250 automation actions and 250 integration actions per month. Pro costs £6 more than Standard and raises those action caps to 25,000 each, with 20 workflows. Basic includes 1,000 AI credits; Standard includes 2,000 and Pro 3,000. Enterprise pricing is custom, with up to 250,000 monthly automation and integration actions listed.

Additional AI credits cost £8.75 for 1,000, £17.50 for 2,000 or £26.25 for 3,000. More API calls are available to purchase, but the price is not published. Check the annual-billing requirement and your expected usage before comparing seat costs.

The published material does not specify monday.com’s import or export options, supported file formats, or migration services, so we can’t put a reliable effort estimate on moving boards, documents, forms or workflows in or out. Check how your current system’s records and attachments transfer, and whether automations, integrations and permissions need to be rebuilt.

Plan limits may affect the move: Basic lists unlimited items but only 3 AI tools, while Standard and Pro have workflow and monthly action caps. Confirm the tier required for the workflows you plan to bring over, rather than pricing the switch on seats alone. The pricing information also does not say what happens to AI credits or configured workflows if you leave.

No Reddit posts or comments were included in the published sources, so we can’t responsibly report user-stated reasons for leaving monday.com. Before switching either way, ask monday.com for current export instructions and test a representative data export; those details are not published here.