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Paid plans start at $19/mo.
LiveChat starts at $19 per user per month on annual billing, with Essential, Growth and Enterprise plans. The pricing page does not publish monthly-billing prices, and Enterprise is custom. Essential’s entry price comes with 10 AI resolutions and 50 tracked live visitors per month; Growth raises those caps for $79 per user/month annually. There is no free plan, but a 14-day trial is listed. Extra AI resolutions and API calls cost more.
01Every plan, line by line
| Plan | Billed annually | Billed monthly | Built for |
|---|---|---|---|
| Essential | $19 | — | Small teams earning revenue from chat |
| Growth | $79 | — | Scaling teams driving revenue through chat |
| Enterprise | — | Quote | Teams needing custom AI and support |
Add-ons and overages
- 50 extra AI resolutions: $49.50 per package
- 100,000 API calls: $29.50 package
What a team pays per month
| Plan | 1 seat | 5 seats | 10 seats | 25 seats |
|---|---|---|---|---|
| Essential | $19 | $95 | $190 | $475 |
| Growth | $79 | $395 | $790 | $1,975 |
02What the plan grid doesn't tell you
Annual-only published prices
The listed $19 Essential and $79 Growth rates require annual billing. Monthly-billing prices are not published, so the monthly commitment is unclear.
Essential usage limits
Essential includes 10 AI resolutions and 50 tracked live visitors per month, plus three proactive campaigns. Check these caps against your expected usage.
Extra AI resolutions
An extra package of 50 AI resolutions costs $49.50. The pricing page does not specify a per-resolution overage rate.
More API calls
A 100,000-call package costs $29.50. Essential includes 10,000 API calls per month; Growth includes 20,000.
03Which plan should you buy?
| If you are… | Get | Why |
|---|---|---|
| Small teams earning from chat | Essential | It has the lowest published price at $19 per user/month annually, with one AI Agent, 10 monthly resolutions and 50 tracked live visitors. |
| Scaling revenue-focused teams | Growth | At $79 per user/month annually, it includes 10 AI Agents, 200 monthly resolutions and 400 tracked live visitors. |
| Teams needing custom support | Enterprise | It offers custom AI Agents, flexible usage limits and a dedicated account team; pricing is custom and not published. |
04Is LiveChat worth the money?
LiveChat’s value depends on whether your team will use both human chat and AI. Essential bundles chat, visitor monitoring, ticketing and AI at $19 per user/month annually, but 10 AI resolutions and 50 tracked visitors can be tight. Growth raises those limits for $79 per user/month; add-ons can add cost, while Enterprise has no published price. It is a broad chat-and-AI toolkit, not an obvious bargain if you mainly need basic live chat.
LiveChat pricing FAQ
What is the best free LiveChat?
LiveChat does not list a free plan. The published pricing information lists a 14-day free trial, but does not specify whether trial access has feature or usage limits. If you need ongoing free use, the published LiveChat plans do not provide that option.
How much does LiveChat pay?
If you mean what customers pay, Essential starts at $19 per user/month and Growth at $79 per user/month when billed annually. Enterprise pricing is custom. If you mean employee or agent wages, the pricing information does not publish pay rates.
Can LiveChat agents see what you type?
The product information says LiveChat shows visitor activity, browsing pages, returning visits and cart details in real time. It does not say whether agents can see text before a visitor sends it, so we can’t confirm that capability from the published information here.
How does LiveChat work?
LiveChat pairs website chat with an AI Agent that can answer questions, recommend products and qualify leads. Teams can monitor visitors, take over AI conversations and manage chats and tickets in one inbox. It also provides reports comparing revenue, orders and conversion rates attributed to AI and human agents.