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Paid plans start at $19/mo. There's also a free plan.
Chatwoot starts at $19 per agent per month for Startups, with a free Hacker plan capped at two agents and 500 conversations a month. Business is $39 per agent and adds voice, teams and automation rules; Enterprise is $99 and adds SSO/SAML and audit logs. The pricing page lists monthly rates only, with no annual price. A 15-day free trial is available. Extra Captain AI credits cost $20 per 1,000.
01Every plan, line by line
| Plan | Billed annually | Billed monthly | Built for |
|---|---|---|---|
| Hacker | — | $0 | Small teams starting with live chat |
| Startups | — | $19 | Startups needing multichannel support |
| Business | — | $39 | Teams needing voice and automation |
| Enterprise | — | $99 | Organizations needing SSO and audit logs |
Add-ons and overages
- Additional Captain AI credits: $20 per 1,000 credits
02What the plan grid doesn't tell you
Per-agent billing
Paid prices are per agent per month, so the bill scales with the number of agents.
Extra AI credits
Plans include 300, 500 or 800 Captain AI credits. Additional credits cost $20 per 1,000.
Fair-use limits
Paid plans list unlimited conversations, but subject them to fair use; the pricing page does not define the threshold.
Annual price unpublished
The pricing page lists monthly prices but does not publish annual billing prices.
03Which plan should you buy?
| If you are… | Get | Why |
|---|---|---|
| Small teams trying live chat | Hacker | It costs $0 and includes live chat, but is capped at two agents and 500 conversations monthly. |
| Teams needing multichannel support | Startups | At $19 per agent monthly, it includes all channels, a help center and 300 Captain AI credits. |
| Teams needing voice and automation | Business | At $39 per agent monthly, it adds voice, teams and automation rules, plus 500 Captain AI credits. |
04Is Chatwoot worth the money?
Chatwoot’s appeal is a free entry point and multichannel support from $19 per agent monthly. The price rises to $39 for voice and automation, while SSO/SAML and audit logs sit on the $99 Enterprise plan. That makes the lower paid tier the one to examine closely: the advertised unlimited conversations are subject to fair use, and AI credits are capped. We’d compare the per-agent total and included credits against your expected team size before switching.
Chatwoot pricing FAQ
Does Chatwoot have a free plan?
Yes. The Hacker plan costs $0 and includes up to two agents, 500 conversations per month, a live chat channel and 30-day data retention. It is narrower than the paid plans, which include all channels and list unlimited conversations subject to fair use.
How much does Chatwoot cost?
The pricing page lists Startups at $19 per agent per month, Business at $39 and Enterprise at $99. Hacker is free. The paid plans include different amounts of Captain AI credits and features; the listed prices are monthly, and annual prices are not published.
Does Chatwoot offer annual billing?
The pricing page lists monthly per-agent prices and does not publish annual billing prices. We can’t confirm an annual discount or annual total from the published pricing information. Check with Chatwoot before budgeting on the assumption that annual billing is available.
Are Captain AI credits included in Chatwoot plans?
Yes. Startups includes 300 credits, Business includes 500 and Enterprise includes 800. The pricing page lists additional credits at $20 per 1,000. The Hacker plan’s included features do not list Captain AI credits.