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Most buyers should pick Chaty.
Choose Chaty if you want website visitors routed to existing messaging apps: its free plan allows 500 visitors monthly, and paid plans start at $12 monthly with annual billing. Choose LiveChat if you need an AI agent for answers, product recommendations, lead qualification and ticketing. Its Essential plan is $19 per user monthly, billed annually, but includes just 10 AI resolutions and 50 tracked visitors monthly. Chaty is the lower-cost fit; LiveChat is the broader AI-chat option.
01Side by side
| LiveChat | Chaty | |
|---|---|---|
| Starting price | $19/user/month, billed annually | Free; paid from $12/month annually |
| Free plan | No free plan; 14-day trial | Free plan, capped at 500 visitors/month |
| Best for | Teams selling and supporting through AI chat | Sites routing visitors to messaging apps |
| Core strength | AI answers, recommendations and ticketing | 20+ messaging channels and targeting rules |
| Learning curve | Not stated on the vendor's site | Not stated on the vendor's site |
| Integrations/data | Visitor monitoring; API-call limits by plan | 20+ channels; Google Analytics tracking |
| Team/seat costs | Per-user pricing; $19/user/month annually | Plan pricing; multiple agents on Pro and Growth |
| Support | Enterprise includes Product Expert support | Support details not published |
LiveChat Choose LiveChat if
- Choose LiveChat if AI should answer and recommend products.
- Choose LiveChat if you need chat handoff and ticketing.
- Choose LiveChat if Enterprise Product Expert support matters.
Chaty Choose Chaty if
- Choose Chaty if you want a free starting plan.
- Choose Chaty if visitors should use their preferred messaging apps.
- Choose Chaty if you need targeting and Google Analytics.
02Pricing compared
Chaty is the cheaper starting point: its Free plan allows 500 visitors per month, and Basic costs $15 monthly or $12 per month with annual billing. Pro is $39 monthly or $31.20 annually; Growth is $79 monthly or $63.20 annually, with visitor limits ranging from 150,000 to 2 million per month. Annual billing saves 20% on paid plans, according to the published pricing details.
LiveChat has no free plan, but offers a 14-day trial. Essential costs $19 per user per month when billed annually. That includes 10 AI resolutions and 50 tracked visitors per month. Growth is $79 per user monthly, billed annually; monthly-billing prices are not published. Extra AI resolutions cost $49.50 per 50, and 100,000 API calls cost $29.50. Choose Chaty to keep the starting cost down; LiveChat charges more for its AI-and-support toolkit.
03Features and depth
These products solve different problems. Chaty adds customizable buttons that route visitors to 20+ messaging and social platforms, or to a custom channel. Its tools cover widget styling, targeting by factors such as page, country, device, or schedule, contact-form lead capture, multiple agents, and Google Analytics tracking for channel opens and clicks. The Free plan includes unlimited widgets and channels, but caps traffic at 500 visitors per month.
LiveChat combines website chat with an AI Agent, visitor monitoring, lead qualification, ticketing, and reports. The AI can answer questions, recommend products, and handle conversations when the team is busy or offline; people can take over conversations. Visitor monitoring includes browsing pages, returning visits, and cart details. Requests can become tickets with chat summaries for assignment and email follow-up, while reports compare revenue, orders, and conversions attributed to AI and human agents. If you need AI answers and a support workflow, LiveChat covers more of that job. Chaty focuses on connecting visitors to existing channels.
04Ease of use and learning curve
Chaty’s described setup is centered on adding a website widget, choosing channels, and setting its appearance and display rules. That narrower job may be easier to scope if your team already handles conversations in its messaging apps. The trade-off is managing those separate channels; Chaty’s source does not describe a shared ticketing workflow.
LiveChat brings chat, AI handoffs, lead qualification, visitor monitoring, and tickets into one workflow. That offers more in one product, but also means more features to configure and monitor. We would pick based on the workflow you need, not assume one is universally easier: Chaty for channel routing, LiveChat for AI-assisted support and sales.
Questions people ask
What is the best app for LiveChat?
If you mean an alternative to LiveChat, choose Chaty when you want website visitors to contact you through messaging apps you already use. Choose LiveChat when you need AI answers, product recommendations, lead qualification, and ticketing. Chaty has a free plan; LiveChat offers a 14-day trial.
What are five things I should avoid discussing with a chatbot?
As a general precaution, avoid sharing passwords, payment-card details, account recovery codes, sensitive personal information, or confidential business data unless you have confirmed the service is appropriate for it. The published product details do not describe LiveChat’s or Chaty’s data-handling policies.
Which is correct: “chat to you” or “chat with you”?
Both can be understood, but “chat with you” is the safer choice in US English when you mean having a conversation. “Chat to you” is also used, particularly in British English, but may sound less natural to some US readers.
Can LiveChat agents see what you type?
The published product details say LiveChat agents can monitor visitor activity and take over AI conversations. They do not say whether agents can see text before a visitor sends it, so we can’t confirm draft-typing visibility from this information.