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There's a free plan; paid tiers are quoted.
tawk.to’s core customer-support platform costs $0/month: the Free plan lists unlimited agent seats, chats, properties/websites and chat history. The catch is that several extras are priced separately, and some add-on prices conflict across listings. Branding removal, AI Assist and video or voice tools can add monthly costs; human chat agents and virtual assistants are hourly. We’d treat the core plan as genuinely free, but verify each add-on’s current price before budgeting.
01Every plan, line by line
| Plan | Billed annually | Billed monthly | Built for |
|---|---|---|---|
| Free | — | $0 | Teams needing core live chat |
Add-ons and overages
- Remove Powered by tawk.to branding: $29/month per property; other listings show $19/month or $39/month, or $348/year.
- AI Assist: from $29/month; higher tiers listed at $99 and $399/month, or $290, $990 and $3,990/year; limited free tier available.
- Hired Chat Agents: from $1/hour.
- Virtual Assistants: from $7/hour.
- Video, voice and screensharing: $29/month per property; other documentation lists $49/month or $348/year.
- Voice Agents: from $49/month plus usage; beta/waitlist.
- Data Enrichment: from $59/month; beta/waitlist.
- AI Assist credits on paid plans: $30 per 1,000 message credits; Voice Agent usage rates are not published.
02What the plan grid doesn't tell you
Branding removal
Listed at $29/month per property, but other listings show $19 or $39 monthly, or $348/year. Confirm which price applies before removing branding.
AI Assist and credits
AI Assist starts at $29/month, with tiers listed at $99 and $399 monthly. Paid-plan credits cost $30 per 1,000 messages.
Human chat agents
Hired Chat Agents start at $1/hour; Virtual Assistants start at $7/hour. These hourly services are separate from the free plan.
Video, voice and screensharing
Listed at $29/month per property, while other documentation shows $49/month or $348/year. Verify the applicable rate before adding it.
03Which plan should you buy?
| If you are… | Get | Why |
|---|---|---|
| Teams needing basic live chat | Free | It includes unlimited agent seats, chats, properties/websites and chat history at $0/month. |
| Teams removing tawk.to branding | Free | The core plan remains free, but branding removal is a separate add-on with conflicting listed prices. |
| Teams adding AI assistance | Free | Start with the free core plan; AI Assist is an extra, listed from $29/month, with higher tiers also shown. |
04Is tawk.to worth the money?
tawk.to is worth considering if your priority is starting without a software bill: the Free plan lists unlimited agents, chats, websites and history. The trade-off is that useful extras can turn a free setup into a paid one, and some add-on prices vary across listings. We can’t call it the cheapest in its category from this pricing information alone. Before committing, check the current add-on rate and verify the support links you’ll rely on.
tawk.to pricing FAQ
What is tawk chat?
tawk.to is a customer-support and relationship platform for handling conversations, contacts, deals, tickets and feedback in one dashboard. Its homepage describes a customizable chat widget, AI answers and desktop and mobile apps. The Free plan lists unlimited agents, chats, properties/websites and chat history.
How much does a chatbot cost?
With tawk.to, the core platform starts at $0/month. AI answers are included in the homepage description, while AI Assist is a separate add-on listed from $29/month; higher monthly tiers are also listed. The pricing materials mention a limited free AI Assist tier, but don’t specify its limits.
How does tawk.to make money?
The pricing information lists paid extras alongside the free core plan. These include removing tawk.to branding, AI Assist, hired chat agents, virtual assistants, video and voice tools, and data enrichment. Some are billed monthly and some hourly; rates vary by add-on, and several listings show different prices.
How do you integrate tawk.to?
The published product information describes a customizable chat widget and desktop and mobile apps, but it doesn’t provide integration steps or a full integrations list. Check tawk.to’s current documentation for instructions specific to your site or tools, and confirm any requirements before choosing an add-on.