LiveChat review

LiveChat combines website chat, an AI agent, visitor monitoring, and ticketing in one support workflow. The AI agent can answer customer questions, recommend products, and qualify leads; staff can take over conversations when a person needs to step in. Teams can also see visitor activity, including pages viewed, return visits, and cart details, according to the product description.

When a chat needs follow-up, LiveChat can save it as a ticket with a summary for assignment or email follow-up. Its reporting compares revenue, orders, and conversion rates attributed to AI and human agents. That makes it more than a chat box, but it also means the product’s value depends on whether you need the wider toolkit—not just a way to answer incoming messages.

The pricing page lists Essential at $19 per user per month when billed annually, with a 14-day free trial and no free plan. Monthly-billing prices are not published.

The appeal is that visitor context, AI responses, human chat, and tickets sit in the same product. An agent can see what a visitor is browsing, take over an AI conversation, and pass an unresolved request into ticket follow-up rather than treating each interaction as a separate workflow. Lead qualification and routing also fit teams that want chat to contribute to sales, not only support.

The published plans give buyers concrete usage limits before they commit. Essential includes one AI Agent, 10 AI resolutions per month, tracking for 50 live visitors, three proactive campaigns, and 10,000 API calls per month. Growth raises those limits to 10 AI Agents, 200 resolutions, 400 tracked visitors, 30 campaigns, and 20,000 API calls. Enterprise offers custom agents and flexible usage limits, according to the pricing page.

There is at least a small positive signal from users: one Reddit commenter said they use LiveChat to talk with clients during working hours and keep the app on their phone. That is a narrow anecdote, not evidence that the product suits every team, but it points to a straightforward use case: human agents handling live conversations, with AI and tickets available around them.

Essential’s AI allowance is tight for a team expecting the agent to handle routine volume: the pricing page lists just 10 AI resolutions per month. The plan also caps tracking at 50 live visitors and includes one AI Agent. Growth is a steep step up at $79 per user per month billed annually, though it raises the listed allowance to 200 resolutions and tracking to 400 live visitors. Monthly prices are not published, so buyers cannot compare annual billing with a month-to-month option from the listed pricing.

Extra usage can add cost. The pricing page lists 50 additional AI resolutions for $49.50 per package and 100,000 API calls for $29.50. Those add-ons may be relevant once a small plan’s included allowance runs out; the source does not specify whether other usage can be purchased separately.

There is limited independent feedback in the Reddit threads we read. One commenter called the product fine but said their team moved support chats to Telegram because it was cheaper and already familiar to staff. Another thread offers only a brief positive account. That is not enough to establish typical results, but it reinforces the practical trade-off: LiveChat’s broader feature set may be unnecessary if a team mainly needs low-cost, human-led chat.

The pricing page lists Essential at $19 per user per month and Growth at $79 per user per month, both when billed annually. Monthly-billing prices are not published, so budget using the annual rate only if that commitment works for your team. There’s a 14-day free trial, but no free plan.

Essential includes one AI Agent, 10 AI resolutions a month, tracking for 50 live visitors, three proactive campaigns and 10,000 API calls a month. Growth jumps to 10 AI Agents, 200 resolutions, 400 tracked visitors, 30 campaigns and 20,000 API calls. That’s a $60-per-user monthly increase for a much higher allowance; small teams should check whether they’ll use it.

Extra usage costs more: 50 AI resolutions are $49.50 per package, and 100,000 API calls cost $29.50. Enterprise pricing is custom, with flexible usage limits. Add-on rates and annual-only published prices make total cost harder to estimate if usage fluctuates.

Switching means reviewing more than the chat widget. LiveChat combines AI conversations, live-agent handoffs, visitor monitoring, proactive campaigns, tickets and chat-attributed revenue reporting. Before moving, map which of those your team uses and decide what needs to carry over: ticket history, customer details, AI answers, campaign rules and reporting data.

The published material doesn’t specify migration tools, export formats, retention periods or whether historical conversations can be imported. Confirm those details with LiveChat before signing, and test an export before ending an existing service. The same checks apply when leaving: the feature list describes tickets and summaries, but does not say how data can be exported.

We can’t substantiate what makes users leave based on Reddit: no Reddit posts or comments were included in the published material. The clearest switching pressure in the published pricing is the Essential cap of 10 AI resolutions a month, plus the lack of published monthly-billing prices. Verify those limits and exit options against your actual workload.