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Most buyers should pick Dialpad.
Choose Dialpad if a lower listed entry price and a combined calling, meetings, messaging platform matter: Connect Standard is listed at $15 per user/month, though the pricing page does not say which billing toggle that price reflects. Choose RingCentral Video if you want meetings alongside calling and chat, or need Town Halls, webinars, rooms and events. Core starts at $20 per user/month with annual billing ($30 monthly); it is a broader communications plan, not video-only pricing.
01Side by side
| Dialpad | RingCentral Video | |
|---|---|---|
| Starting price | $15/user/month; billing basis not specified | $20/user/month annual; $30 monthly |
| Free plan | No; 14-day trial on Connect | No free plan or trial listed |
| Best for | Support, sales and team communications | Meetings, calling, chat and events |
| Core strength | AI tools across voice and digital channels | Video meetings and event products |
| Learning curve | Not published | Not published |
| Integrations/data | CRM integrations on Connect Pro | CRM integrations on Advanced |
| Team/seat costs | Connect $15–25; Sell $39–79; Support $89–149/user/month | Core–Ultra $20–35 annual; $30–45 monthly/user |
| Support | Review score: 4/10 | Review score: 5/10 |
Dialpad Choose Dialpad if
- You want the lower listed starting price.
- Your team needs calling, meetings and messaging in one app.
- You need support or sales plans with AI features.
RingCentral Video Choose RingCentral Video if
- You want meetings bundled with calling and chat.
- Your team needs webinars, town halls, rooms or events.
- Annual billing works for your team’s budget.
02Pricing compared
Dialpad Connect Standard has the lower listed entry price: $15 per user/month, compared with RingCentral Core at $20 per user/month with annual billing, or $30 with monthly billing. Dialpad’s pricing page does not identify which billing option its listed $15 reflects, so the prices are not a clean like-for-like comparison. Dialpad Connect Pro is $25 per user/month; Enterprise pricing is custom. RingCentral Advanced is $25 annually or $35 monthly, and Ultra is $35 annually or $45 monthly. Those are communications plans, not video-only prices. RingCentral does not publish a separate price for Video in the published pricing information. Dialpad lists a 14-day trial for Connect Standard and Pro; no RingCentral trial is listed. Dialpad’s Support and Sell plans cost more and target contact center and sales teams.
03Features and depth
Dialpad is the broader fit if you want calling, video, messaging, and AI in one platform. Connect Standard lists HD calls and meetings, real-time transcripts, and instant call summaries; Pro adds key CRM integrations and 24/7 customer support. Its separate Support plans add contact-center tools such as routing, analytics, coaching, quality management, and, at Premium, workforce management. Sell plans focus on outbound sales, with dialing and coaching features varying by tier.
RingCentral Video is presented as part of AI Meetings, alongside Town Halls, Rooms, Webinars, and Events. The Core plan also bundles domestic calling, chat, and HD meetings for up to 300 participants. Advanced adds CRM integrations and multi-site support. Ultra includes RingCentral Webinar and unlimited storage. The published material lists AI-powered meetings and events, but does not spell out specific AI meeting functions. If you need contact center or sales workflows, Dialpad’s plans describe more of that functionality; if you need events or webinars, RingCentral’s lineup is more explicit.
04Ease of use and learning curve
The published product information does not establish which service is easier to learn, and we would not treat a feature list as proof of a simpler rollout. Dialpad puts voice, video, messaging, and AI in one app, but its broader Support and Sell options mean buyers should confirm which plan and add-ons cover their workflows. RingCentral groups meetings with calling and chat in Core, then adds capabilities on higher tiers; Town Halls, Rooms, Webinars, and Events are also listed as products. That gives teams more choices to evaluate, but the published pricing details do not clarify the full cost of every product. Ask both vendors about setup, user training, and support terms before switching.
Questions people ask
Is Dialpad cheaper than RingCentral Video?
Dialpad Connect Standard is listed at $15 per user/month, while RingCentral Core is $20 with annual billing or $30 monthly. Dialpad’s page does not identify which billing option its $15 price reflects, and RingCentral’s Core plan includes calling and chat, so these are not video-only prices.
Does RingCentral Video have a free plan or trial?
The published RingCentral pricing information lists no free plan or free trial. That does not confirm whether a trial may be offered through a sales representative; ask RingCentral directly if a trial is a requirement.
Does Dialpad include video meetings?
Yes. Dialpad Connect Standard lists HD calls and meetings, real-time transcripts, and instant call summaries. Connect Pro adds key CRM integrations and 24/7 customer support. The published information does not state a meeting participant limit.
Which product is better for webinars and events?
RingCentral’s AI Meetings lineup explicitly lists Webinars, Events, Town Halls, and Rooms. Its Ultra plan includes RingCentral Webinar, and the pricing page lists Webinar separately from $30 per organizer/month. Dialpad’s published materials do not list comparable webinar or event products.