Notion review

Notion is a shared workspace intended to act as a team’s system of record: a place to capture team information, organize it, and find it later. Its pitch goes beyond notes or documents. The product page describes answers with citations and AI agents that automate work. Examples on the homepage include triaging product feedback, resolving support tickets in Slack, and producing weekly reports.

That makes Notion relevant to teams that want documentation, project information, and some recurring workflows in one workspace rather than spread across separate tools. The trade-off is that the same flexibility can mean teams need to decide how to structure pages and databases. In one Reddit thread, users said they spent too much time organizing their setups. The pricing page lists a free plan, paid per-member plans, and custom Enterprise pricing; it does not state whether the listed paid rates require monthly or annual billing.

Notion’s main strength is that it can hold different kinds of team information in one place. The homepage positions it as a shared system of record, with search-style answers that include citations and agents for recurring tasks. Its examples—feedback triage, support tickets in Slack, and weekly reporting—give teams a concrete sense of the work it aims to automate, rather than presenting it only as a note-taking app.

The product also offers a free entry point and several plan levels. According to the pricing page, Free includes 10 external guests and 7-day page history; Plus is €9.50 per member per month and adds custom forms and charts; Business is €19.50 per member per month and includes SAML SSO and granular database permissions. The page lists both paid plans with a 5 GB maximum file upload size. A Reddit thread also shows why some people stick with Notion: users praised its flexibility and the ability to customize how they organize notes. For teams willing to set conventions, that flexibility can cover personal organization and shared work in the same product.

Notion’s flexibility can become work in its own right. In one Reddit thread, users described repeatedly tinkering with their setups, finding the product sluggish for quick notes, or struggling to navigate large projects. Those are individual reports, not a measure of how common the problems are, but they point to a real switching risk: a workspace that needs constant tending may distract from the work it is meant to support. Some commenters also criticized the mobile app and support response to reported issues.

The plan limits matter too. Free caps uploads at 5 MB, page history at 7 days, and external guests at 10, and includes only a limited AI trial. Plus and Business both list 5 GB uploads, with 30-day and 90-day history respectively. Custom Agents are free to try, then cost $10 per 1,000 monthly Notion credits. Enterprise pricing is custom. The pricing page lists paid plans per member per month but does not say whether those rates require monthly or annual billing, so the actual commitment is unclear from the published prices.

Notion lists a Free plan at €0 per member per month, Plus at €9.50 and Business at €19.50. Enterprise pricing is custom. The move from Plus to Business adds €10 per member per month; the listed prices make Business just over twice the Plus price. The page describes Free as suited to individuals, Plus to small teams and professionals, and Business to growing businesses.

The caps differ: Free includes 5 MB maximum file uploads and 7-day page history; Plus and Business raise uploads to 5 GB, with 30 and 90 days of page history respectively. Free includes 10 external guests and a limited AI trial. Plus adds custom forms and charts; Business adds SAML SSO and granular database permissions.

There’s a billing catch: the page gives per-member monthly prices but doesn’t say whether they require monthly or annual billing. Custom Agents are free to try, then $10 per 1,000 monthly Notion credits. Custom domains and branding cost $8 per month per domain with annual billing or $10 with monthly billing.

Treat a move into Notion as more than copying notes if your team plans to use it as a shared system of record. Inventory the information, project work and workflows you expect to bring over, then check which need to retain citations, database permissions or AI-assisted automation. The homepage promotes agents for feedback triage, support tickets in Slack and weekly reporting; the published material doesn’t describe migration tools or how those workflows transfer.

Data export is a key check before switching in either direction. The published published material doesn’t specify export formats, limits or what happens to agent configurations, so we can’t assess portability or claim Notion locks data in. Confirm those details in current documentation before committing important records.

We also can’t responsibly summarize why Reddit users leave: no Reddit posts or comments were included in the published material. For a switch away, first map what your team actually uses and verify that the destination can handle it; otherwise, replacing a flexible workspace may mean rebuilding workflows, not just moving pages.