SAP Concur review

SAP Concur is a cloud-based platform for managing company expenses, business travel and invoices. It brings those workflows together so finance teams can apply spending rules, route approvals and see spending in reports. Employees can use receipt capture to extract details such as merchant, amount, date and category, then create expense reports and match receipts with corporate card transactions. The platform also supports policy-based travel booking and invoice workflows that include approval routing and purchase-order matching.

Pricing is per report, not per user. According to the pricing page, Base starts at $7 per report and includes unlimited users and Concur Expense. Plus starts at $11 per report and adds ExpenseIt, a User Support Desk and reporting. Premium has custom pricing and includes Concur Travel and Intelligence. The page says prices vary by monthly commitment; it does not publish annual rates. That pricing model makes report volume—not headcount—the key number to check before comparing costs.

Concur’s appeal is breadth: expenses, travel and invoices sit in one platform, with policy controls and reporting alongside the workflows. That can give finance teams a shared view of company spending instead of separate processes for receipts, bookings and invoice approvals. The pricing page lists unlimited users on all three plans, so the published starting rates are not per-seat prices.

• Base starts at $7 per report and includes Concur Expense.
• Plus starts at $11 per report and adds ExpenseIt, a User Support Desk and reporting.
• Premium includes Concur Travel and Intelligence, but the price is custom.

Receipt capture is a practical part of the pitch. In Reddit discussions, several employees say taking photos in the app makes filing easier; some report that receipts can be scanned, matched or categorized automatically. One commenter also describes linking an Uber business account to Concur so ride receipts create expenses. These are user reports, not a guarantee that every company’s setup supports the same automation. The platform’s value depends partly on how an employer configures policies, cards and integrations.

Automation does not remove the work employees describe: people in Reddit threads complain about uploading receipts, categorizing expenses, fixing flagged items and breaking hotel bills into line items. Others say the app helps, but still mention manual hotel and meal itemization. One commenter says their employer’s receipt threshold eases the process; that is a company rule, not a universal Concur limit.

The bigger concern is that employee experience depends on company policy. Users describe fronting travel costs when they do not have corporate cards, then waiting to submit or receive reimbursement. Concur can manage expenses, but it cannot decide whether an employer supplies a card or changes reimbursement rules. Reddit users also report late submissions and reporting problems after a recent company switch, though that discussion does not establish how common those issues are.

Budgeting takes care, too: Base and Plus are priced per report, and the pricing page says rates vary by monthly commitment. It publishes no annual rates, no Premium price and no free-trial details. Compare expected report volume and get a quote before switching; the starting price alone is not a full cost estimate.

The pricing page lists Base at $7 per report and Plus at $11 per report. Both include unlimited users, so the listed price is tied to reports, not seats. Plus costs $4 more per report than Base, about a 57% increase, and adds ExpenseIt, a User Support Desk, and reporting. Base includes Concur Expense; it is described for smaller businesses with basic expense needs.

Premium has custom pricing and adds Concur Travel and Intelligence. The pricing page does not publish a Premium rate, an annual billing rate, or a fixed monthly total. It also says prices vary by monthly commitment, so confirm how that commitment affects your bill before comparing quotes. No add-on prices are listed. The published pricing information shows no free plan and no free-trial terms. For budgeting, ask for a quote that spells out report volume, commitment, included products, and any fees not shown on the pricing page.

The published materials describe Concur’s expense, travel, and invoice workflows, but do not specify migration services, implementation effort, contract terms, or data-export formats. Before switching, ask SAP what data you can export, in what format, and whether reports, receipts, approvals, and policy settings are included. Confirm how long you can access records after cancellation, and map any financial-system integrations that need rebuilding.

Our verdict says users often find the workflow frustrating, but it gives no specific complaints. No Reddit posts or comments were included, so we can’t responsibly say what Reddit users cite as a reason to leave. For a move away, test whether your required records and audit history can be exported before ending access. For a move to Concur, get implementation scope and fees in writing; the published per-report prices do not establish migration costs. Treat data portability and contract exit terms as questions to resolve, not published guarantees.