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It's a split decision.
These are not direct substitutes: ADP’s site describes payroll and HR solutions, while SAP Concur manages travel, expenses, invoices, and company spend. Choose ADP when payroll and broader HR are the requirement, but its pricing and seat limits are not published. Choose Concur for expense workflows and travel; its pricing page lists Base from $7 per report with unlimited users, while Premium is custom-priced. Neither lists a free plan.
01Side by side
| ADP Workforce Now | SAP Concur | |
|---|---|---|
| Starting price | Not published | $7 per report |
| Free plan | No free plan | No free plan |
| Best for | Payroll and broad HR needs | Travel, expense, invoice, and spend management |
| Core strength | Payroll, HR, and workforce solutions | Expense, travel, invoice, and spend workflows |
| Learning curve | Not published | Not published |
| Integrations and data | Not listed on the homepage | Financial-system integrations and spend reporting |
| Team and seat costs | Seat limits unpublished; generally targets 50–999+ employees | Unlimited users; per-report pricing |
| Support | Support details not published | Plus includes User Support Desk |
ADP Workforce Now Choose ADP Workforce Now if
- Choose ADP Workforce Now if payroll is your main requirement.
- Choose ADP Workforce Now if broad HR alongside payroll matters.
- Choose ADP Workforce Now if your organization fits its 50–999+ employee target.
SAP Concur Choose SAP Concur if
- Choose SAP Concur if expense automation and receipt matching matter.
- Choose SAP Concur if travel booking and policy controls are priorities.
- Choose SAP Concur if per-report pricing and unlimited users fit your buying model.
02Pricing compared
These are not direct price substitutes: ADP’s pricing is unpublished, while SAP Concur lists per-report rates. Concur Base starts at $7 per report and includes unlimited users; Plus is $11 per report and adds ExpenseIt, a User Support Desk and reporting. Premium has custom pricing. The pricing page publishes no annual rate, and neither product lists a free plan.
ADP lists Select, Plus and Premium for midsize to enterprise organizations, generally targeting 50 to 999+ employees. Prices and seat limits are not published, so we can’t compare its total cost with Concur’s. ADP lists recruiting, performance, compensation and learning management as custom-quote add-ons, with prices unpublished. Concur’s per-report pricing makes spend dependent on report volume; the source does not provide a monthly commitment or total-cost example.
03Features and depth
ADP and Concur solve different problems. ADP’s homepage describes payroll and HR solutions for businesses of different sizes, but does not specifically describe Workforce Now. It lists time and attendance for small and midsized businesses; workforce management for large businesses; talent solutions for midsize businesses; and benefits administration for midsize and large businesses. Its plans’ specific feature inclusions are not published on the vendor's site.
Concur focuses on company spend. Its listed features include receipt capture that extracts merchant, amount, date and category; expense report generation and matching receipts to corporate card transactions; and business travel booking with policy-based options. It also supports invoice and accounts-payable workflows, approval routing, purchase-order matching, configurable policy checks and spend reporting. Base includes Concur Expense, while Plus adds ExpenseIt, support-desk access and reporting. Premium includes Concur Travel and Intelligence. Choose based on the workflow you need: payroll and broader HR point toward ADP; expenses, travel and invoices point toward Concur.
04Ease of use and learning curve
The available review scores do not make a clear winner on ease: ADP scores 5 for ease of use, and Concur also scores 5. That does not tell us how long setup or employee training takes; the published material gives no implementation timelines.
Concur’s review notes that users often find its workflow frustrating, and its user-sentiment score is 4. ADP’s review calls it worth considering for broader HR needs but says undisclosed pricing makes value hard to assess. Neither point proves how a particular team will find the software. Before switching, map your payroll, HR, expense and travel workflows to the product you’re considering, and confirm the plan details and costs directly.
Questions people ask
Is ADP Workforce Now an HRIS?
The published ADP homepage description identifies payroll and HR solutions, but it does not specifically describe ADP Workforce Now or label it an HRIS. We can’t confirm Workforce Now’s system classification or included modules from this information alone. Check ADP’s product documentation for the exact product scope.
Does ADP have 24-7 customer service?
The published ADP material does not state whether support is available 24/7, or list support hours or channels. Its pricing information also does not specify support inclusions for the Select, Plus or Premium plans. Confirm current availability and any plan-specific support terms with ADP.
What does ADP Workforce Now cost?
ADP does not publish prices in the published material. Select, Plus and Premium are listed for midsize to enterprise organizations, but their prices and seat limits are not published. ADP also lists several add-ons as custom quote. Ask ADP for a quote based on your requirements.
How long does ADP take to process payroll?
The published ADP material does not state how long payroll processing takes, or give a processing cutoff or funding timeline. Those details may depend on the service and setup, but the source does not specify them. Ask ADP to confirm timing for your payroll schedule before switching.