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Paid plans start at $19/mo.
Intercom starts at $19 per seat/month when billed annually for new customers; Essential lists at $29 with monthly billing. Advanced is $85 and Expert is $132 per seat/month at annual rates. There is no free plan, but the pricing details list a 14-day trial. Fin adds another meter: $0.99 per outcome on Intercom plans, or standalone with a monthly minimum commitment. Budget for seats and resolved outcomes separately; the advertised seat price is not the whole bill.
01Every plan, line by line
| Plan | Billed annually | Billed monthly | Built for |
|---|---|---|---|
| Essential | $19 | $29 | Individuals, startups, small businesses |
| Advanced | $85 | — | Growing support teams needing automation |
| Expert | $132 | — | Large support teams needing security/compliance |
| Fin AI Agent (standalone) | — | Quote | Teams using Fin with another helpdesk (Salesforce, HubSpot, Freshdesk) |
Add-ons and overages
- Fin AI Agent: $0.99 per outcome on all plans
- Fin Voice: $1.99 per voice outcome
- Pro (includes Operator): from $100 per workspace/month, includes 500 conversations and 6,000 credits/month; extra credits $0.01 each
- Copilot: $29 per teammate/month billed annually or $35/month billed monthly; 10 free Copilot and 10 free AI Auto-translation conversations per agent/month
- Proactive Support Plus: from $99 per workspace/month, includes 500 messages; additional messages charged per unit
- WhatsApp, SMS, email campaigns, and phone usage charged per message/unit, varies by region
What a team pays per month
| Plan | 1 seat | 5 seats | 10 seats | 25 seats |
|---|---|---|---|---|
| Essential | $19 | $95 | $190 | $475 |
| Advanced | $85 | $425 | $850 | $2,125 |
| Expert | $132 | $660 | $1,320 | $3,300 |
02What the plan grid doesn't tell you
Fin outcomes
Fin is $0.99 per outcome on all plans; standalone use also has a minimum monthly commitment, with 50 outcomes given as an example.
Phone and messaging usage
WhatsApp, SMS, email campaigns, and phone usage are charged per message or unit, with rates varying by region.
Copilot
Copilot costs $29 per teammate/month billed annually or $35 monthly. Each agent gets 10 free Copilot and 10 free AI Auto-translation conversations per month.
Workspace add-ons
Pro, including Operator, starts at $100 per workspace/month for 500 conversations and 6,000 credits; extra credits cost $0.01 each. Proactive Support Plus starts at $99 per workspace/month.
03Which plan should you buy?
| If you are… | Get | Why |
|---|---|---|
| Individuals and small businesses | Essential | It includes live chat, a shared inbox, ticketing, reports, a public help center, and basic automation. |
| Teams needing workflow automation | Advanced | It adds a workflow builder, multiple team inboxes, round robin assignment, and a private, multilingual Help Center. |
| Large teams needing compliance | Expert | It adds SSO, HIPAA support, SLAs, and multibrand Messenger and Help Center. |
04Is Intercom worth the money?
Intercom pairs a conventional helpdesk with Fin in one customer service platform. That can suit teams that want ticketing, automation, and an AI agent together, but the price grid understates the full cost if you count only seats. Fin outcomes, channel usage, and optional add-ons can raise the bill. We’d compare the annual seat commitment with expected outcome volume before switching; the listed prices alone do not show what a team will pay in actual usage.
Intercom pricing FAQ
Is there a free version of Intercom?
No free plan is listed. The pricing details show a 14-day free trial. Essential starts at $19 per seat/month when billed annually for new customers, or $29 per seat/month with monthly billing.
How much does Intercom cost per month?
Essential is listed at $19 per seat/month billed annually for new customers, with a $29 monthly list price. Advanced is $85 and Expert is $132 per seat/month at annual rates. Fin adds $0.99 per outcome; monthly rates for Advanced and Expert are not published here.
Does Intercom still exist?
Yes. Intercom is presented as a customer service platform with a helpdesk and Fin AI Agent. Its listed plans are Essential, Advanced, and Expert, and its pricing details also include Fin as a standalone option for teams using another helpdesk.
What does Intercom do on a phone?
Intercom lists phone as a channel for Fin, alongside email, chat, and Slack. Phone usage is charged per unit, with rates varying by region. The pricing details do not publish a specific phone rate.