Category · 10 tools · 3 comparisons
Customer feedback software
Collect, analyze, and manage customer feedback, satisfaction surveys, and NPS.
At a glance
- Tools tracked
- 10
- Entry plans
- $29–$2,083.33/mo
- Typical entry plan
- $114/mo
- Free plan
- 2 of 10
- Cheapest paid
- Featurebase, $29/mo
- Best value score
- Featurebase, 7/10
Every tool we cover
Price tracker →| Tool | Score | From | Top listed plan | Free plan | Trial | Pages |
|---|---|---|---|---|---|---|
 FeaturebaseFeaturebase | 7.2 | $29/mo | $99/mo | Yes | 10 days | ReviewPricingAlternatives |
 UsersnapUsersnap | 7.0 | €49/mo* | €459/mo | No | — | ReviewPricingAlternatives |
 SurvicateSurvicate | 6.6 | $114/mo* | $569/mo | No | 10 days | ReviewPricingAlternatives |
 ThematicThematic | 6.5 | $2,083.33/mo | $2,083.33/mo | No | — | Review |
 CycleCycle | 6.5 | $120/mo* | $120/mo | Yes | — | ReviewPricing |
 UserVoiceUserVoice | 6.3 | $1,000/mo | $1,833/mo | No | 30 days | ReviewPricingAlternatives |
 InMomentInMoment | 6.0 | Custom* | — | No | — | ReviewAlternatives |
 AlidaAlida | 5.8 | Custom* | — | No | — | Review |
 GetFeedbackGetFeedback | 5.8 | $99/mo* | $249/mo | No | 7 days | ReviewAlternatives |
 SMGSMG | 5.2 | Custom* | — | No | — | Review |
* Lower confidence: the vendor's pricing page couldn't be read directly or didn't list every price, so the figure was compiled from other public sources and may be incomplete. Check the vendor's page before you buy.
Head-to-head
Highest scored
FeaturebaseFeaturebase
A broad support and feedback suite; check AI and outbound costs before moving your stack.
UsersnapUsersnap
Good breadth for product evidence; check the plan caps and tracker fit before switching.
SurvicateSurvicate
Strong feedback analysis, but check the response caps and costs before switching.
Customer feedback software: quick answers
How much does customer feedback software cost?
Paid plans for the 10 customer feedback tools we track start between $29 and $2,083.33 a month, and the typical entry plan is about $114 a month. 2 of them have a free plan. InMoment, Alida and SMG don't publish a starting price. Prices are the vendors' own, checked Nov 7, 2026; most quote the per-month price when billed annually.
Which customer feedback tool is the cheapest?
Featurebase has the lowest paid entry plan at $29 a month, followed by GetFeedback at $99. If you can live with limits, Featurebase and Cycle have a free plan.
Which customer feedback tools have a free plan?
Featurebase and Cycle have a free plan. Survicate, UserVoice and GetFeedback offer a free trial instead. Free plans are usually capped on usage, seats or features; each review lists the limits.
Which customer feedback tool scores highest in our reviews?
Featurebase scores highest at 7.2/10. A broad support and feedback suite; check AI and outbound costs before moving your stack.