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Most buyers should pick UserVoice.
Choose UserVoice if your priority is structured product feedback: portals, in-app capture, AI themes, account context, roadmaps and customer updates. Its Launch plan is $1,000 per month equivalent with annual billing, and it includes 20 admins. Choose InMoment if you need broader customer-experience listening across surveys, contact-center conversations, ratings and reviews. InMoment sells by custom quote, with no public plan details, so compare quotes before deciding. Neither product lists a free plan.
01Side by side
| UserVoice | InMoment | |
|---|---|---|
| Starting price | $1,000/month equivalent, billed yearly | Custom quote; price not published |
| Free plan | No free plan | No free plan |
| Best for | Product feedback, prioritization and customer updates | Omnichannel customer experience programs |
| Core strength | Feedback themes tied to accounts and roadmaps | Surveys, contact-center and review listening |
| Learning curve | Ease-of-use review score: 7/10 | Ease-of-use review score: 5/10 |
| Integrations/data | Salesforce, HubSpot, Jira and Azure DevOps | Cross-channel feedback; named integrations not published |
| Team/seat costs | 20 admins; extra admins $40/month | Seat limits and costs not published |
| Support | Business success team; Enterprise dedicated CSM | Support terms not published |
UserVoice Choose UserVoice if
- Choose UserVoice if you need feedback portals, prioritization and customer updates.
- Choose UserVoice if Salesforce or HubSpot account context matters.
- Choose UserVoice if published admin limits and pricing aid budgeting.
InMoment Choose InMoment if
- Choose InMoment if you need surveys across customer journey channels.
- Choose InMoment if contact-center conversation analysis is a priority.
- Choose InMoment if ratings, reviews and digital listening matter.
02Pricing compared
UserVoice publishes more pricing detail, but its entry price is high: Launch is $1,000 per month equivalent, billed yearly, for one product or team. It includes 20 admins. Business is $1,833 per month equivalent, also billed yearly, and includes 50 admins. The pricing page says annual billing saves 17% versus monthly billing; monthly-billed rates are not published. Additional admins cost $40 per month or $480 per year, and Gainsight is a paid add-on with no published price.
InMoment pricing is custom by quote. The available pricing information lists CoreCX, Enterprise and Custom, but not their prices, plan limits or inclusions. Neither product lists a free plan. UserVoice offers a 30-day free trial; InMoment's trial terms are not published. Ask InMoment for a quote before comparing total costs.
03Features and depth
UserVoice is the more focused choice for product feedback and prioritization. Customers can submit, vote on and follow ideas in branded portals, or send feedback from inside authenticated products. Teams can also collect input through a Chrome extension, Slack, CSV imports and connected sources. AI themes help identify patterns, while Salesforce and HubSpot context can tie feedback to customer and account traits. Roadmaps, Jira and Azure DevOps connections, and customer progress updates link requests to delivery.
InMoment covers a wider customer-experience listening mix. Its listed capabilities include surveys, contact-center conversation analysis, ratings and reviews, digital listening, AI-powered listening and Smart Summaries. That makes its feature set more relevant when the job includes feedback from several customer journey channels, not only product requests. The trade-off is less public detail: InMoment does not publish plan inclusions or limits, so confirm which capabilities are included in your quote. UserVoice's published feature set is more specific about product-feedback workflows.
04Ease of use and learning curve
Neither product publishes enough detail here to make a firm usability call. UserVoice's workflow is easier to evaluate from its published feature list: feedback moves from capture and account context to prioritization, roadmaps and customer updates. That structure may suit product teams, but coordinating those steps and integrations still requires a defined process.
InMoment spans surveys, contact-center conversations, reviews and digital listening. That broader scope may involve more teams and feedback sources to align, but the sources do not specify setup effort or training needs. Treat implementation and onboarding as quote questions for InMoment. For UserVoice, confirm whether the included admin allowance and integrations fit your team.
Questions people ask
Is UserVoice or InMoment better for product feedback?
UserVoice is the more direct fit for structured product feedback: it lists portals, in-app capture, AI themes, account context, roadmaps and customer updates. InMoment also collects and analyzes feedback, but its listed scope emphasizes broader customer-experience listening, including surveys, contact-center conversations, ratings and reviews.
Which platform is better for omnichannel customer experience?
InMoment is positioned around feedback across customer journey channels, including surveys, contact-center conversations, ratings and reviews, and digital listening. UserVoice lists multiple ways to capture product feedback, but its published feature set is centered on product requests and turning them into roadmap action.
How much does UserVoice cost?
UserVoice Launch is listed at $1,000 per month equivalent when billed yearly, and Business at $1,833 per month equivalent when billed yearly. Monthly-billed prices are not published. Additional admins cost $40 per month or $480 per year; Enterprise and some add-on pricing require a quote.
Do UserVoice or InMoment offer a free plan or trial?
Neither product lists a free plan. UserVoice lists a 30-day free trial. InMoment's available pricing information does not publish trial terms, so ask its sales team whether a trial is available and what it includes.