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Fivestars offers loyalty features such as birthday texts, lapsed-customer coupons and campaigns, according to a Reddit user. That commenter said the program cost $200 a month; another raised concerns about an expensive contract and SMS restrictions for vape stores. Those are user reports, not verified terms or a published price. If you are considering leaving, compare alternatives by the loyalty features you actually need, then confirm pricing, contract terms and whether your messaging use is allowed.
01Why people leave Fivestars
Reported cost and contract concerns
One Reddit commenter described Fivestars as $200 a month; another complained about an expensive contract. The pricing and contract terms are not published here.
SMS may not fit every business
A Reddit commenter said Fivestars could not send SMS for their vape stores, citing legality. Confirm eligibility for your business and message types.
Results depend on the business
A user praised automated lapsed-customer coupons and campaign traffic, while another called the service a poor loyalty option. Outcomes may vary.
02The alternatives, ranked by fit
- Wallet-based loyalty
WalletlyWalletly
Consider Walletly if you want loyalty built around digital passes rather than choosing Fivestars without checking whether its contract and messaging fit. Its listed strengths include wallet-based loyalty passes and campaigns for online and in-store redemptions. The listed starting price is $15, but the available information does not specify plan details, so confirm what is included before switching.
Trade-off: Plan details need checking before an annual commitment.
6.2/10from
$15/mo - Branded loyalty app
Kangaroo RewardsKangaroo RewardsKangaroo Rewards is a closer match if you need a loyalty program for one store or multiple locations and want a branded rewards app. It also lists campaign features, making it relevant if you use Fivestars for customer follow-ups. Its listed starting price is $79; compare the integration caps and monthly cost before moving your program.
Trade-off: Check integration caps and monthly cost.
5.9/10from
$79/mo - Square POS businesses
Square LoyaltySquare LoyaltySquare Loyalty makes the most sense to compare if your business already uses Square POS and you want loyalty alongside marketing. The listed price is $60 per location monthly, so account for each location rather than treating it as one company-wide price. It may be a more direct fit than Fivestars if keeping your tools together matters.
Trade-off: Costs $60 per location monthly; reward mechanics are unclear.
5.0/10from
$60/mo - Loyalty and campaigns
ClutchClutchClutch is worth comparing if you want to bring loyalty and campaigns together and need personalized offers. Its listed fit also includes businesses with location-based pricing needs. That makes it relevant if you are reassessing Fivestars, but the price is not published, so request a quote that spells out location costs before deciding.
Trade-off: Opaque pricing makes total cost hard to compare.
5.8/10from
Custom - Restaurant loyalty
ThanxThanxThanx is a better category match than a general rewards tool for multi-location restaurant brands. It combines loyalty and ordering, and its listed strengths include automated guest campaigns. If those are the Fivestars jobs you need to replace, compare the scope with your current setup. Thanx uses custom pricing, so request a quote before weighing costs.
Trade-off: Custom pricing leaves costs unclear.
6.5/10from
Custom - Food and beverage loyalty
ComoComoComo is aimed at food and beverage loyalty programs, with a branded app and a combination of ordering and marketing. That makes it a relevant option if you are leaving Fivestars but still want a broader customer program. Pricing is by custom quote, so ask for costs and included features in writing before comparing it with your current contract.
Trade-off: Custom-quote pricing and limited public evidence.
6.0/10from
Custom - Restaurant engagement
PunchhPunchhPunchh is worth a look for restaurant brands consolidating guest tools. Its listed strengths include personalized loyalty offers and branded digital ordering, which may matter if Fivestars is only one part of your customer engagement stack. There is no public price in the available information, so get a quote and check user-reported concerns before committing.
Trade-off: No public price; some user-reported red flags.
5.8/10from
Custom
03Side by side
| Tool | Score | From | Free plan | Best for |
|---|---|---|---|---|
 Fivestars Fivestars (current) | 5.8 | Custom | No | Local businesses focused on repeat visits |
| Walletly Walletly | 6.2 | $15/mo | No | Businesses using wallet-based loyalty passes |
| Kangaroo Rewards Kangaroo Rewards | 5.9 | $79/mo | No | Single-store businesses starting loyalty |
| Square Loyalty Square Loyalty | 5.0 | $60/mo | No | Businesses already using Square POS |
| Clutch Clutch | 5.8 | Custom | No | Teams consolidating loyalty and campaigns |
| Thanx Thanx | 6.5 | Custom | No | Multi-location restaurant brands |
| Como Como | 6.0 | Custom | No | Food and beverage loyalty programs |
| Punchh Punchh | 5.8 | Custom | No | Restaurant brands consolidating guest tools |
Questions people ask
How much does Fivestars cost?
The available pricing information does not list a published Fivestars price. One Reddit commenter described paying $200 a month for the program with all the features, but that is a user report, not a verified current rate. Ask Fivestars for written pricing and contract terms for your business.
Which Fivestars alternative has the lowest listed starting price?
Walletly has the lowest listed starting price among these picks at $15. The available information does not specify its plan details or billing terms, so that figure alone does not establish the total cost. Square Loyalty is listed at $60 per location monthly, while Kangaroo Rewards starts at $79.
What should I check before switching from Fivestars?
Get your current contract terms and any fees in writing, then confirm how and when you can leave. Check whether the alternative supports the loyalty, campaign, ordering or app features you rely on. If you plan to send messages, confirm that your business and message types are eligible.