Como review

Como is customer engagement and loyalty software for food, beverage and retail businesses. Its pitch is to manage loyalty, customer data and marketing across in-store and online channels, with a branded mobile app as part of the package. The stated feature set also includes online ordering through an app or website, digital payments and AI-powered customer insights.

For loyalty, Como says businesses can tailor offers using customer preferences and purchase history. For marketing, it supports push notifications, in-app messages, email, SMS and surveys, alongside campaign automation. The product description presents these as parts of one customer engagement toolkit, rather than separate point solutions. It does not, however, explain which features are included in each plan or how they connect to a business’s existing systems.

Como covers several jobs that food, beverage and retail operators may otherwise handle with separate tools: loyalty, customer messaging, campaign automation and online ordering. That breadth is its clearest strength on paper. Businesses can tailor loyalty experiences around customer preferences and purchase history, then use targeted campaigns to promote products or try to win back customers.

The channel range is useful for businesses that want to reach customers in more than one place. Como lists push notifications, in-app messages, email, SMS and surveys, while its branded app gives businesses a customer-facing home for loyalty and ordering. Customers can browse, order and pay through the app or website, according to the product description.

Como also says it provides real-time customer data and personalized AI insights. That could make the toolkit more useful than a basic points program, but the available material does not explain how those insights are generated or what data they use. The practical upside is a potentially consolidated customer journey; the caveat is that feature breadth alone does not show how well Como fits a particular business’s existing setup.

The biggest obstacle is price transparency. The pricing information available to us lists custom quotes, with no published monthly or annual price and no package inclusions. The starting price is not published, and the published pricing data does not confirm whether a free trial is available. It lists no free plan.

Specific limits and caps are also not published in the material we reviewed. We could not verify contact or location allowances, message volumes, app limits, or which features require a higher-tier plan. That makes it difficult to compare Como with a loyalty platform or marketing stack before speaking to sales. The available public description lays out a broad feature set, but offers limited detail on implementation and plan boundaries. Our verdict: strong feature coverage, but custom-quote pricing and limited public evidence make it hard to compare.

Como does not publish a monthly or annual price. The available pricing information lists a custom quote for businesses seeking a tailored plan, with no amount disclosed. It also lists no free plan or free trial; treat both as unavailable unless Como confirms otherwise directly. The pricing information was checked on November 6, 2026, and marked low confidence.

There is no public tier table, so we can’t calculate a jump between plans or compare plan caps. Add-on prices and billing terms are not published either. The listing shows no add-ons, but that does not confirm every feature is included in a quote. Como’s feature set includes loyalty, branded apps, customer data and insights, messaging, marketing automation, and online ordering; ask which of those are included, and whether usage limits or setup fees apply.

For a useful comparison, request a written quote with billing frequency, contract length, implementation costs, and any fees for messaging, payments, or additional locations. Without those details, the total cost is not comparable with vendors that publish rates.

Como brings loyalty, customer data, marketing, branded apps, and online ordering together. Moving those workflows may involve more than importing a customer list: confirm what data can be migrated, who handles the work, and whether existing app, ordering, and campaign setups need to be rebuilt. The available information does not specify migration services, export formats, or contract terms.

Before signing, ask Como for a sample data export and a written list of fields it can return, including purchase history, loyalty balances, and consent records. Confirm how you can retrieve that data if you leave, what happens to your branded app and ordering links, and whether any fees or notice periods apply. These details are not published on the vendor's site.

We can’t point to Reddit reports about why customers leave Como: no user feedback was supplied. Treat claims about switching pain or satisfaction as unverified, and ask for references from businesses with a similar setup before committing.