Kommo review

Kommo is a CRM built around sales conversations. It brings chats, lead management, appointments, and sales workflows into one place, with AI features for qualifying leads and responding to chats. Teams can organize prospects in a lead pipeline, track next steps, and automate conversations and follow-ups across supported messaging channels.

For appointments, Kommo offers booking pages, calendars, AI scheduling, reminders, and follow-ups. Its sales analytics are designed to track ROI, lead quality, sales performance, and where leads drop off. The idea is to connect the conversation with the work that follows: qualify a prospect, move the lead forward, book a meeting, and keep follow-up tasks from getting lost. The available channel counts, lead allowances, and AI credits depend on the plan, so the feature set has to be weighed against those caps.

Kommo’s clearest advantage is that it treats messaging and pipeline management as parts of the same sales process. Teams can manage conversations, qualify leads with AI, track next steps, and automate follow-ups without treating each chat as a separate system. Booking pages, calendars, reminders, and AI scheduling also cover the handoff from a promising conversation to a meeting.

The plan structure gives growing teams more channel and automation capacity as they move up:

• Base is $25 per user per month, with 2,500 leads and 750 AI credits per user per month. It includes one WhatsApp number and Instagram account; each added user unlocks one more channel.
• Advanced is $35 per user per month, with 5,000 leads, 1,250 AI credits per user per month, three WhatsApp numbers and Instagram accounts, up to three AI agents, automation tools, and no-code bots.
• Pro is $45 per user per month, with 10,000 leads, 2,250 AI credits per user per month, unlimited channels, up to 50 AI agents, booking, scheduling, and sales analytics.

That makes the plan differences relatively concrete: more lead capacity, credits, channels, and agents come with higher per-seat pricing.

The main buying constraint is the commitment: the pricing information says monthly payment is unavailable and the minimum subscription is six months. The listed monthly rates are billed for six months, so Base at $25 per user per month means a six-month subscription, not a month-to-month starting point. There is no free plan, although Kommo lists a 14-day free trial.

Capacity is also tiered. Base includes 2,500 leads and 750 AI credits per user per month; Advanced includes 5,000 leads and 1,250 credits; Pro includes 10,000 leads and 2,250 credits. Teams that exceed their included AI credits can buy additional packages, but those prices are not published. Additional users are charged at the selected plan’s per-user rate, and paid third-party integrations or external services may add cost. Enterprise pricing is custom, rather than a published rate. Those limits make the entry price less useful on its own: check expected seats, lead volume, channel needs, and AI usage before committing for six months.

Kommo starts at $25 per user per month on Base, but monthly payment is unavailable: the minimum subscription is six months, and listed rates are billed for that period. That makes the six-month commitment $150 per seat on Base, $210 on Advanced at $35 per user/month, or $270 on Pro at $45 per user/month. The jump between each tier is $10 per user/month.

Base includes 2,500 leads and 750 AI credits per user/month. Advanced doubles those caps to 5,000 leads and 1,250 credits, and adds up to three AI agents, automation tools and no-code bots. Pro raises the limits to 10,000 leads and 2,250 credits, with unlimited channels and up to 50 AI agents.

Additional users cost the selected plan’s per-user rate. Extra AI credit packages are available, but their prices are not published; paid third-party integrations or services may cost extra. Enterprise pricing is custom, so there’s no public rate to compare. Check the six-month commitment and credit caps before choosing a tier.

The published Kommo information describes CRM features and plan limits, but does not specify migration tools, supported import formats, data-export options, cancellation terms or what happens to data after leaving. We would confirm those details before moving contact records, conversation histories, appointment data and workflow rules. Don’t assume chats or automations will transfer cleanly just because Kommo brings them together.

The six-month minimum subscription also raises the cost of changing your mind: there’s no monthly billing option in the published pricing details. Extra users and AI credits can add cost, while third-party integrations may carry separate charges. Those are practical switching considerations, not proof that Kommo makes it hard to leave.

The published published material includes no Reddit posts, so we can’t responsibly say what users there report as reasons for leaving. Before signing, ask Kommo for export samples and migration guidance, and check whether your current CRM can export the records and conversation data you need. If you’re leaving Kommo, verify export access and format with its support team first; those details are not published here.