Hippo CMMS review

Hippo CMMS is cloud-based software for coordinating facility and equipment maintenance. It brings work requests, work orders, preventive maintenance, asset records, parts inventory and vendor details into one system, rather than relying on a general-purpose task board to track maintenance activity. Staff can submit requests; managers can assign work, follow labor and attach photos or documents.

For scheduled maintenance, teams can set recurring jobs by calendar interval or meter reading, with checklists and equipment documents. Asset records can hold identifiers, lifecycle histories and inspection records. Interactive floor plans help technicians locate equipment, while the parts module tracks stock, minimum-level alerts and barcode checkout. Vendor tools cover contractors, service requests, invoices and labor expenses.

Hippo is described as cloud software with web access and iOS and Android apps. But availability is a material question: Reddit users report that the product was being sunset and some customers were told to transition to Eptura Asset. We’d confirm Hippo is still being sold and supported before planning a switch.

Hippo’s appeal is the breadth of its maintenance workflow. It covers the path from a staff request to assigned work, scheduled preventive maintenance, equipment history and parts usage. That can reduce the need to split the process across a request form, task board and separate inventory records. Floor-plan mapping is another practical feature for teams whose technicians need to find equipment in a facility drawing.

The feature set is specific enough for maintenance work: recurring tasks can be triggered by dates or meter readings, and work orders can include checklists, photos and equipment documents. The asset module tracks identifiers, inspections and lifecycle history; the vendor module includes service requests, invoicing and labor expenses.

There is some positive user feedback, though it is limited. One Reddit commenter who said they implemented Hippo called it “pretty solid” and cited inventory, work ticketing and preventive-maintenance scheduling, with work orders and approvals handled in the system. That is a useful signal, not proof that the product will fit every team. Pricing starts at $35 per user per month for Starter, according to the published pricing details.

The biggest concern is whether a new customer can still buy and rely on Hippo. In a Reddit thread, users said the product was being sunset; one commenter reported a login notice requiring transition to Eptura Asset by the end of 2025. Another user was unsure what would happen to legacy accounts and data. These are user reports, not a definitive product announcement, so confirm availability, support dates and migration terms directly before budgeting.

The plan caps also matter. Starter is $35 per user per month, with at least two users, one location, up to 100 equipment items and 25 unique requesters. Plus is $55 per user per month, with at least two users, multiple locations, up to 1,000 items and 100 requesters. Pro is $75 per user per month, requires at least three users and has unlimited equipment items and requesters. All prices are monthly; annual-billing prices are not published. There is no free plan, though a 21-day trial is listed. For teams with more sites or requesters than Starter allows, the entry price may not be the price they actually pay.

Hippo CMMS lists monthly prices per user, with a two-user minimum on Starter and Plus and a three-user minimum on Pro. That puts the minimum monthly bills at $70 for Starter, $110 for Plus and $225 for Pro—not $35, $55 or $75 total. Starter costs $35 per user and covers one location, up to 100 equipment items and 25 requesters. Plus is $55 per user, adding multiple locations and caps of 1,000 equipment items and 100 requesters. Pro is $75 per user, with multiple locations and unlimited equipment items and requesters.

Each tier jump adds $20 per user per month: moving from Starter to Plus raises the per-user price about 57%; Plus to Pro adds about 36%. The published pricing lists no add-ons. Annual-billing prices are not published, and there is no free plan; the listed free trial is 21 days. Confirm current pricing and terms before budgeting, since the published pricing check is dated November 7, 2026.

The published product and pricing information does not say whether Hippo imports work orders, asset records, maintenance schedules or parts data from another CMMS. It also does not publish export formats, migration services, timelines or fees. Treat migration effort as unconfirmed: before signing, ask Hippo for a sample export and a written list of fields and attachments it can import and return.

A practical switch plan is to inventory equipment, locations, requester lists, recurring maintenance and parts records, then confirm which can move intact. Keep a copy of your old-system data and check that asset histories, documents and work-order records are accessible after export; those steps are precautions, not documented Hippo capabilities. The published material includes no Reddit posts or comments, so we can’t substantiate why users leave Hippo or claim a common lock-in complaint. If you’re leaving, get the export and account-closure terms in writing before ending your subscription. If support continuity matters, the available sources don’t confirm long-term product support.