ConnectWise ScreenConnect review

ConnectWise ScreenConnect is remote support and access software for IT teams. It lets technicians connect to devices to troubleshoot issues, while remote access supports managing devices without a user present. The product can run in ConnectWise’s cloud or be hosted on premises, giving organizations a choice about where to run it.

Beyond remote connections, ScreenConnect includes privileged-access controls for managing permissions and providing one-time administrator access without sharing passwords. Camera sharing lets a technician view a user’s device camera during troubleshooting. Event automations let teams create if/then rules tied to session events, such as a machine going offline.

The pricing structure separates technician-based support plans from unattended-access licensing. That distinction matters when comparing costs: the support plans are priced by license or concurrent technician, while the Remote Access plan is priced for a set number of agents. ScreenConnect is therefore aimed at IT teams that need both attended support and ongoing device access, not just occasional remote help.

ScreenConnect combines attended support and unattended device management with controls that address common IT workflows. Technicians can connect to troubleshoot, while privileged access can provide one-time administrator access without distributing passwords. Camera sharing adds a way to see a user’s device during a support session, and event automations can trigger actions based on events such as a machine going offline. Cloud and on-premises hosting also give buyers a deployment choice.

The listed plans make the session and agent allowances reasonably clear. The One plan is $30 per month on annual billing for one license, one session and 10 unattended access agents. Standard is $47 per concurrent technician per month, with up to three sessions per tech and unlimited unattended agents. Premium is $57 per concurrent technician per month, with up to 10 sessions per tech and unlimited unattended agents. For teams focused on unattended devices, the separate Remote Access plan is $35 per month for 25 agents, includes unlimited simultaneous connections, and scales to 1,000 agents before sales contact is required. These published limits help buyers map a plan to their support model.

The listed prices are annual-billing monthly equivalents; monthly billing prices are not published. There is no free plan, and the free-trial duration is not published. Standard caps support at three sessions per technician, while Premium raises that to 10. The $35 Remote Access price covers a minimum of 25 agents; 1,001 or more requires contacting sales. Enterprise pricing is custom. Those details make the entry price less useful if your team needs a different billing term, higher session capacity or a larger unattended fleet.

There is also user-reported friction around joining support sessions. In one Reddit thread, users said the browser-based join method was unreliable and that clients were being directed to download and run a WindowsClient ZIP. They reported SmartScreen warnings, UAC prompts and antivirus false positives, which can complicate support for less technical users. A commenter also reported new agents stuck at “install pending” and said they had not yet heard back from support. These are reports from users, not proof that every deployment has the same problem, but they are worth weighing if quick, low-friction client onboarding is a priority.

The pricing page lists One at $30 per month on annual billing, with one license, one session and 10 unattended access agents. Standard is $47 per concurrent technician per month, with up to three sessions per tech and unlimited unattended agents. Premium is $57 per concurrent technician per month, with up to 10 sessions per tech and unlimited unattended agents. The $10 step from Standard to Premium buys more session capacity; the $17 gap from One to Standard also changes the licensing basis, so it is not a straight like-for-like upgrade.

Remote Access is listed at $35 per month for 25 agents, with a 25-agent minimum. It scales to 1,000 agents; above that, contact sales. Enterprise pricing is custom. Annual-billing prices are shown as monthly equivalents, while monthly prices are not published. The source lists no add-ons, no free plan, and a trial whose duration is not published. Budget for concurrent technicians and session limits before comparing tiers.

ScreenConnect offers cloud or on-premises hosting, so switching also means choosing where the service will run. Before moving, map technician licenses, session needs, unattended agents and permissions; then confirm how your current setup’s users, device records, access settings and history can be transferred. The published material does not publish migration steps, data-export options, or details about what happens to data when a subscription ends. Get those answers from ConnectWise before committing, especially if you need to retain records or move between hosted and self-hosted setups.

The review brief flags reported client friction, but it includes no Reddit posts or specific examples. We therefore can’t say which joining or support problems lead users to leave, or how often they occur. Treat end-user connection flow as something to verify with your own users before rollout. Pricing can also be a switching trigger: monthly prices are not published, and the plans differ by concurrent-tech licensing and session caps. The available sources don’t establish lock-in terms or a typical migration effort, so ask about both directly.