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Most buyers should pick ConnectWise ScreenConnect.
Choose BeyondTrust Remote Support if your service desk or vendors need credential management and just-in-time access, and you can accept custom-quote pricing. Choose ConnectWise ScreenConnect if published annual rates, remote support controls, or cloud and on-premises hosting options matter more. ScreenConnect starts at $30 per month on annual billing, while BeyondTrust’s price, seat limits, and usage limits are not published. Neither product lists a free plan in the published pricing information.
01Side by side
| BeyondTrust Remote Support | ConnectWise ScreenConnect | |
|---|---|---|
| Starting price | Custom quote; starting price not published. | $30/month annually for One. |
| Free plan | No free plan listed. | No free plan listed. |
| Best for | Service desks and third-party vendor access. | IT teams troubleshooting and managing devices remotely. |
| Core strength | Credential management and just-in-time access. | Remote support, privileged access, and event automations. |
| Learning curve | Review ease score: 5. | Review ease score: 6. |
| Integrations/data | Not published on the vendor's site. | Not published on the vendor's site. |
| Team/seat costs | Custom quote; seat limits not published. | Standard: $47 per concurrent tech monthly, annually. |
| Support | Review support score: 5. | Review support score: 5. |
BeyondTrust Remote Support Choose BeyondTrust Remote Support if
- Choose BeyondTrust Remote Support if credential controls and just-in-time access matter.
- Choose it if service desks support third-party vendors.
- Choose it if custom-quote pricing works for your buying process.
ConnectWise ScreenConnect Choose ConnectWise ScreenConnect if
- Choose ConnectWise ScreenConnect if annual per-technician pricing suits your team.
- Choose it if you need cloud or on-premises hosting options.
- Choose it if unattended access has a published agent price.
02Pricing compared
ScreenConnect has the clearer published starting price: its One plan is $30 per month on annual billing, for one license, one session and 10 unattended access agents. Standard is $47 per concurrent technician per month, and Premium is $57; both include unlimited unattended access agents, with three sessions per tech on Standard and 10 on Premium. Monthly billing prices are not published. The separate Remote Access plan starts at $35 per month for 25 agents; larger deployments have limits, and 1,001 or more agents requires contacting sales. Enterprise pricing is custom. BeyondTrust Remote Support is custom quote, with price, seat limits and usage limits not published. Its trial is 14 days upon request; ScreenConnect's trial duration is not published. Neither lists a free plan in the published pricing information.
03Features and depth
BeyondTrust’s strongest distinction is its focus on controlled access for service desks and vendors. Its product description lists credential management, just-in-time access and session management as part of a zero-trust access solution. That makes it the closer fit when managing credentials and limiting third-party access are central requirements, though the published details do not specify seat or usage limits.
ScreenConnect covers remote support and device access, with privileged access controls that can provide one-time administrator access without sharing passwords. It also lists camera-based support, event automations based on session events, and a choice of cloud or on-premises hosting. Its plans distinguish session capacity: up to three sessions per tech on Standard and up to 10 on Premium. Both include unlimited unattended access agents. These are different emphases: BeyondTrust foregrounds vendor and credential controls; ScreenConnect gives more detail on support workflows, hosting and plan-level session limits.
04Ease of use and learning curve
The published information does not describe setup steps or training requirements, so it is hard to make a firm call on learning curve. The review summaries point to different friction: BeyondTrust is described as capable but with operational overhead, while ScreenConnect has reported client friction. Those are cautions, not proof that every team will encounter the same issues.
For a switch, compare the actual access model your team needs with each product’s licensing and hosting choices. ScreenConnect publishes session limits for Standard and Premium; BeyondTrust’s seat and usage limits are not published. Ask BeyondTrust for a quote that spells out those limits before comparing total cost.
Questions people ask
Which product is cheaper?
ScreenConnect has published annual-billing rates, starting at $30 per month for One. Standard is $47 and Premium is $57 per concurrent technician per month. BeyondTrust is custom quote, and its price is not published, so we can’t compare like-for-like costs without a quote.
Does either product offer a free plan?
Neither product lists a free plan in the published pricing information. BeyondTrust lists a 14-day trial upon request. ScreenConnect’s trial duration is not published, so confirm availability and terms with the vendor before planning an evaluation.
Which is better for vendor access and credentials?
BeyondTrust is the more directly aligned option in the published descriptions: it lists credential management, just-in-time access and session management for service desks and vendors. ScreenConnect lists privileged access controls, including one-time administrator access, but its description does not foreground vendor access in the same way.
Can we host ScreenConnect on premises?
Yes. ScreenConnect’s product information lists both cloud and on-premises hosting. The published BeyondTrust details do not state a hosting choice, so confirm its available deployment options directly if that is a requirement for your comparison.