ConnectWise ScreenConnect vs TeamViewer

TeamViewer has the lower listed paid entry price: Remote Access costs $24.90 per month on annual billing, for one user, one concurrent connection and up to three assigned or managed computers. ScreenConnect One costs $30 per month on annual billing and includes one license, one session and 10 unattended access agents. Neither vendor publishes month-to-month pricing.

TeamViewer’s free plan is limited to personal, non-commercial use; it includes one user and up to three managed devices. ScreenConnect has no free plan, and its trial duration is not published. For teams, ScreenConnect Standard is $47 per concurrent technician per month, and Premium is $57. TeamViewer Business is $50.90 per month for one licensed user and up to 200 managed devices. Compare the limits, not just the entry prices: TeamViewer Premium and Corporate add users and devices, while ScreenConnect prices its main team plans per concurrent technician.

Both products cover remote support and access, but their feature emphasis differs. ScreenConnect includes remote troubleshooting, unattended access and privileged access controls, including one-time administrator access without sharing passwords. It also supports camera-based assistance and if/then event automations, such as responding when a machine goes offline. Organizations can choose cloud or on-premises hosting.

TeamViewer’s listed capabilities extend further into IT management. Its features include asset management, mobile device management, device monitoring and endpoint protection. Its AI agent, Tia, is described as learning from support sessions to predict and help resolve issues; it can also create session summaries and use them to help build automations. Some capabilities are add-ons, and their prices are not published. For example, Mobile Device Support and AI credits are add-ons on Business, while Premium and Corporate list additional channels, mobile support and remote management as add-ons. ScreenConnect’s listed differentiators are its hosting choice, privileged access controls and event automation; TeamViewer’s are its broader set of named management and protection tools.

The available review summaries flag client friction for ScreenConnect and user complaints for TeamViewer, so neither gets a clean bill of health on ease. They do not specify the causes, so we would not assume a particular setup or usability problem.

The more concrete difference is how you size access. ScreenConnect Standard and Premium are licensed per concurrent technician, with up to three or 10 sessions per tech, respectively. TeamViewer’s plans specify licensed-user and concurrent-connection limits: Business includes one of each, while Premium allows up to 15 users but still one concurrent connection. Map those limits to how many people need to work at once before switching; the plan names alone do not tell you whether capacity will fit.