Acuity Scheduling review

Acuity Scheduling is appointment-booking software that lets clients choose a time through a branded booking page while businesses manage availability, calendars and client information. It also handles payments, reminders and routine booking tasks, so it can cover more of the appointment process than a calendar link alone.

Clients can pay through Stripe, Square, PayPal or Venmo on the Starter and Standard plans. Businesses can collect information with custom intake forms, sync calendars to help prevent double-bookings, and offer packages, subscriptions, gift certificates, add-ons and coupons. The published pricing details list a 7-day free trial but no free plan.

Acuity’s fit depends partly on how many calendars you need and how clients use recurring bookings. Its plans run from one calendar on Starter to unlimited calendars on Enterprise, whose price is not published.

Acuity puts booking, payment collection and client communication in one system. Clients can self-schedule, and businesses can set availability, collect intake details and send appointment reminders. Calendar syncing is intended to help prevent double-bookings. A commenter on r/smallbusiness also describes using Acuity for scheduling, rescheduling and cancellations, confirmation messages, reminder texts and email, and calendar links.

Plan features give small businesses a way to start without paying for team-level capacity they do not need. According to the published pricing details, Starter includes one calendar, email reminders, custom client forms and automatic client time-zone conversion. It costs $16 per month with annual billing or $20 month to month. Standard adds up to six calendars, text reminders, a waitlist and the ability to sell memberships, packages and gift certificates; it is $27 annually billed or $34 monthly.

That makes the basic trade-off fairly clear: Acuity can combine booking and payments, while higher plans add team capacity and more client-facing options. One Reddit user said the basics worked well enough to keep using it despite customer-service complaints.

Recurring packages deserve a closer look before you switch. In one Reddit thread, a business owner said Acuity handled single-session sign-ups but made subscriptions awkward: clients received randomly generated codes to use when booking their monthly sessions. Other commenters recommended alternatives that track credits through client accounts. That is user feedback, not proof every Acuity setup requires codes, but it flags a workflow to verify against your own needs.

Plan caps also matter. Starter stops at one calendar; Standard allows up to six; Premium allows up to 36. Premium costs $55 per month with annual billing or $69 month to month, and adds an AI Booking Assistant, multiple staff and location time zones, custom API and CSS, and HIPAA compliance with a signed BAA. Enterprise includes unlimited calendars and centralized scheduling, but its price is not published.

There is no free plan, and the trial lasts 7 days. A commenter on r/smallbusiness also reported difficulty reaching support and finding useful explanations. Treat that as one user’s experience, but include support and onboarding in your evaluation.

Acuity has no free plan; the listed trial is 7 days. Starter costs $20 per month, or $16 per month with annual billing, and includes one calendar, email reminders, custom client forms, and payments through Stripe, Square, PayPal, and Venmo. Standard is $34 monthly or $27 annually for up to six calendars, text reminders, a waitlist, and packages, memberships, and gift certificates. That’s a $14 monthly jump from Starter, or $11 with annual billing.

Premium rises to $69 monthly or $55 annually for up to 36 calendars, plus features such as the AI Booking Assistant and custom API and CSS. Enterprise pricing is not published on the vendor's site; it lists unlimited calendars and centralized scheduling. Annual billing is listed as 20% cheaper. No add-on prices are listed, so confirm any extra costs before committing. Check calendar limits against your team size: Standard stops at six.

Plan the move around the details your booking process depends on: calendars, availability, client forms, reminders, payments, and any packages or memberships you sell. The published product information describes those features, but does not say whether Acuity imports them from another scheduler or provides a migration service. Treat the move as a rebuild until you confirm what can transfer.

The published material also does not specify data-export formats, what client or appointment records an export includes, or whether recurring package credits can be moved. Get those answers before switching in either direction, especially if you rely on code-free recurring credits. The plan details list custom API access on Premium and additional APIs on Enterprise, but do not explain export access by plan. No Reddit posts or comments were supplied, so we can’t attribute reasons for leaving to users. Ask Acuity about export scope and test your replacement workflow before canceling.