Zoom AI Companion review

Zoom AI Companion is Zoom’s built-in AI layer for meetings and work, rather than a standalone meeting-summary app. Zoom describes an AI-first platform that can summarize meetings, capture notes, automate follow-up tasks and generate work assets. My Notes is positioned as an AI note taker; Zoom says it can capture conversations on Zoom, in person and on other meeting platforms. ZoomMate is the add-on for custom AI features, including agentic search, automated workflows and third-party integrations.

The pricing page lists a separate AI Companion / My Notes plan for $10 per user monthly, or $8.33 per user monthly billed annually. It covers notes and summaries for Zoom, Google Meet and Microsoft Teams. Zoom Workplace Basic also includes a limited amount of AI, so teams already paying for Zoom Workplace may not need the standalone plan. The practical distinction is whether you want meeting recaps inside Zoom or AI note-taking across several platforms.

Meeting recaps are the clearest use case. Zoom’s Workplace Pro plan lists unlimited meeting summaries and AI note-taking, while Basic includes three summaries a month. A commenter in one r/LawFirm thread said a summary and follow-up points were surprisingly accurate. That is anecdotal, but it matches the product’s central pitch: reduce the work of turning a meeting into notes and next steps.

Cross-platform note capture is a useful reason to consider the standalone plan or Business Plus. The pricing page lists unlimited AI note-taking across Zoom, Teams and Google Meet on Business Plus, priced at $29 per user monthly or $24.50 per user monthly billed annually. For paid Zoom Workplace customers who need custom workflows, ZoomMate adds agentic search across enterprise data, integrations and 2,200 AI credits per user monthly. It costs $20 monthly or $16.67 billed annually.

That makes the fit fairly specific: teams already using Zoom, or people who need a shared note-taking layer across meeting platforms. Zoom also presents Virtual Agent as a way to handle multi-intent support questions and suggest or automate agent actions, extending the offer beyond meeting recaps.

“Unlimited AI” depends on the plan. Basic is capped at three meeting summaries and 20 AI queries a month, plus 10 workflow runs. Pro lists 10 agentic searches and eight custom summary templates a month. Business lists 10 agentic searches. ZoomMate costs extra and has a stated 2,200-credit monthly allowance, so custom AI use is not simply uncapped. Business and Business Plus also require at least 10 users; Enterprise starts at 250, and its price is not published.

The privacy question needs more than a feature-page promise. In one r/LawFirm thread, commenters raised consent, confidentiality and contract concerns; another said institutions advised against using Companion for sensitive information. These are user reports, not a definitive account of Zoom’s current terms. For client, legal, medical or otherwise sensitive meetings, check the applicable contract and settings before enabling capture.

It is also not a podcast-clipping tool by default. A commenter on r/podcasting reported awkward cuts and lost context when using it for smart clips. If publishable clips are the goal, Zoom’s meeting-focused feature set may not be the right reason to switch.

Zoom Workplace Basic is free, but the pricing page lists limits of three meeting summaries, 20 AI queries and 10 workflow runs per month. Pro costs $16.99 per user monthly, or $14.16 per user/month billed annually. It removes the summary cap, but Business is the next step if you need unlimited AI queries: $21.99 monthly or $18.33 annually, with a 10-user minimum. That minimum makes Business a much bigger bill than the per-user price suggests.

Business Plus is $29 monthly or $24.50 annually per user. It adds unlimited AI note-taking across Zoom, Teams and Google Meet, plus phone AI features. Standalone AI Companion/My Notes costs $10 monthly or $8.33 annually per user. ZoomMate is an add-on for paid Workplace customers: $20 monthly or $16.67 annually per user. Annual prices are monthly equivalents, not the listed monthly rate; the published pricing data lists no free trial. Enterprise and some add-on prices are not published.

The published material does not publish migration steps, export formats or data-retention details, so we can’t promise how much work a move will take or whether summaries and notes transfer cleanly. Before switching, check what you need to preserve and whether your team relies on custom summary templates, workflows or ZoomMate integrations; those are listed features, but portability is not specified.

Zoom’s standalone AI Companion/My Notes plan covers meetings on Zoom, Google Meet and Microsoft Teams, which may suit teams that use more than one meeting platform. It does not, by itself, answer whether your existing notes can be imported or exported. The published material also contains no Reddit posts or comments, so we can’t attribute reasons for leaving to Reddit users. The clearest cost-based reason to reconsider is the Basic plan’s monthly caps; moving beyond them means paying per user, and Business has a 10-user minimum. Check export and cancellation terms with Zoom before committing.