StayFi review

StayFi combines guest WiFi and marketing tools for vacation rentals. Its branded WiFi pages can collect guest email addresses, while email and SMS tools let operators follow up with guests. A guest homepage can bring property information, booking links, and upsells together; WiFi monitoring and occupancy alerts add operational features beyond marketing. The product also serves multi-family properties and small hotels, and supports operators using Ubiquiti UniFi equipment, according to the published product information.

The basic pitch is to turn a guest’s WiFi connection into a way to build a contact list and promote future direct bookings. That comes with a clear tradeoff: Reddit discussions describe guests being asked to provide information to get online, and some hosts are uncomfortable making WiFi access part of a marketing signup. StayFi is therefore more than a WiFi setup, but its value depends on whether you plan to use the contacts it collects.

StayFi brings guest data collection, campaigns, and property communications into one product. The pricing page lists branded splash pages, unlimited guest data collection, outage and occupancy alerts, and free email marketing for up to 200 contacts with the $19/month starting option. Email Essentials adds unlimited sends, automated campaigns with customizable triggers, a drag-and-drop builder, and analytics; Email Plus adds pre-arrival data collection. Prices for both email plans are not published.

That setup is most compelling for operators who will actually market to past guests. One Reddit thread’s commenters framed the roughly $20 monthly cost as worthwhile if it produces even one or two direct bookings, while another said the tool makes more sense when the host follows up consistently. Those are individual opinions, not evidence of typical returns. Still, StayFi gives hosts a defined way to collect contacts and send campaigns, rather than relying only on a QR code or printed guidebook. The guest homepage, automated review requests, and occupancy alerts may also be useful if you want marketing and guest operations in the same system.

The main concern is the WiFi signup itself. Reddit users report entering fake email addresses, and some hosts object to asking guests for information before they can get online. That can leave you with a list that is smaller or less useful than the signup count suggests. One commenter also raised concerns about requiring third-party data submission outside the booking platform’s PMS integration; that is a user concern, not a confirmed policy finding.

The $19/month starting price is only part of the cost picture. The pricing page does not publish annual billing terms or prices for Email Essentials and Email Plus. SMS is an add-on: credit prices range from $0.0425 each for 100–499 credits to $0.0175 each at 100,000 or more; messages use one credit in the U.S. and Canada, two in listed countries, and three elsewhere. Hardware is also extra, from $99 for StayFi Express to $284 for WiFi 7. If you only want reliable guest WiFi and will not run email or SMS campaigns, that recurring cost and signup friction are harder to justify.

The pricing page lists StayFi at $19/month to start, with unlimited guest data collection, branded splash pages, outage and occupancy alerts, and free email marketing for up to 200 contacts. Annual billing terms are not published, and the published pricing information does not specify a free trial.

The next tiers, Email Essentials and Email Plus, have no published prices, so we can’t calculate the jump from the $19 starting price. Essentials lists unlimited email sends, automated campaigns, a drag-and-drop builder, and analytics. Plus adds pre-arrival data collection; PMS-integrated templates are listed as coming soon. Custom pricing requires a demo, and the page lists overlapping property ranges, so confirm which quote applies.

Text credits cost $0.0425 each for 100–499, falling to $0.0175 at 100,000 or more. A US or Canadian text uses one credit; messages in listed countries use two, and elsewhere use three. Hardware is extra: listed devices range from $99 to $284, with financing available on hardware orders over $5,000. Budget for texts and equipment, not just the monthly starting price.

Switching effort depends on whether you’re replacing WiFi hardware, marketing tools, or both. StayFi lists hardware separately, from $99 to $284, but the published information does not say whether existing equipment is compatible, how setup works, or whether hardware is required. Confirm that before budgeting a move.

Before leaving another email or SMS platform, ask StayFi what guest data and campaign details it can import. Before leaving StayFi, request a sample export and confirm whether it includes guest email addresses, consent records, phone numbers, and campaign history. Export formats, migration tools, cancellation terms, and data-retention rules are not published in the material we reviewed, so don’t assume your list will transfer cleanly.

We don’t have Reddit posts or comments in the published sources, so we can’t responsibly say what users report as a reason for leaving. The clearest fit question is whether you’ll use the marketing tools: the verdict says StayFi is harder to justify if you only want WiFi. If that’s your case, compare alternatives before moving your network and guest list.