Setmore review

Setmore is appointment scheduling software: businesses can publish an online Booking Page with services and availability, then let customers book and pay online. A calendar helps manage appointments, and the product supports calendar sync, reminders, video meeting links and integrations including Salesforce, Instagram, Facebook and Zoom.

The free plan is more than a short trial for basic booking. According to the published pricing details, it supports up to four users and unlimited appointments, with one reminder plus email reminders and confirmations. The listed 30-day free trial’s scope is not specified, so check the current terms if you’re comparing it with a paid-plan trial.

Setmore is a fit to consider if you need a straightforward booking page and calendar. It is less obviously suited to businesses whose requirements center on selling service packages or controlling how a third-party booking page fits into their website and analytics.

The main draw is that a small business can publish a booking page and accept appointments without paying for the Free plan. The pricing details list unlimited appointments and up to four users at $0 per user per month. That gives a solo operator room to start, though the included reminder options are limited to one reminder and email reminders and confirmations.

Setmore also covers several common booking tasks in one product: customers can self-book, pay in advance through Stripe, Square or PayPal, and receive personalized email or text reminders. Businesses can add Zoom or Google Meet links and sync appointments with other calendars, including Google Calendar. Its listed booking integrations include Salesforce, Instagram, Facebook and Zoom.

The Pro plan expands the listed allowances: $12 per user per month with monthly billing, or $5 per user per month billed annually. It includes unlimited users, unlimited appointments, 500 SMS credits per team member monthly, two reminders and two-way calendar sync. For a team that needs those specific limits, the upgrade is easy to compare against the free tier. The pricing details also list a 30-day free trial, though they do not specify which plan or features it covers.

The Free plan’s limits matter if text reminders or more than one reminder are part of your booking process. Its listed allowance is one reminder, with email reminders and confirmations; the pricing details don’t list SMS credits for Free. Pro includes 500 SMS credits per team member each month, but the price for extra credits is not published. Pro’s $5 rate also requires annual billing; month-to-month is listed at $12 per user.

Other costs may apply. The Live Receptionist add-on is listed at $99 per month and is available only in the US. Enterprise pricing is custom, with no price published.

There are also user-reported concerns to check before moving bookings over. One Reddit user said Setmore lacked the flexibility they needed to sell packages and reported that clients using Stripe were charged application fees. That is one account, not confirmation of a standard Setmore fee; verify the payment terms directly before switching. In an r/SEO thread, a commenter also warned that bookings on a third-party Setmore page may leave booking-completion data outside your website analytics unless the connection supports tracking.

Setmore has a free plan for up to four users, with unlimited appointments and one email reminder. Pro costs $12 per user/month when billed monthly, or $5 per user/month with annual billing, according to the published pricing details. That is a meaningful jump from $0 if you need more than one reminder, 2-way calendar sync, or the plan’s 500 SMS credits per team member each month. Pro also removes the four-user cap.

The listed 30-day free trial has no stated plan or eligibility details, so confirm what it covers before relying on it. Enterprise pricing is custom. Add-ons can change the bill: Live Receptionist is $99/month and available only in the US; extra SMS credits can be bought in-app, but their price is not published. Check the annual billing terms and SMS costs before comparing Setmore’s $5 rate with a monthly-priced alternative.

The published materials don’t specify how to import existing appointments, customer records, or services, or whether Setmore supports exporting them. Before switching, ask Setmore what can be imported and exported, in what format, and whether appointment history and customer details are included. If you’re leaving, confirm you can retrieve the data you need before cancelling.

The practical migration effort will depend on how much booking information you need to move; the available details don’t quantify it. Setmore’s listed calendar sync options may help keep calendars aligned, but they don’t establish that historical bookings transfer. The review notes payment concerns reported by users on Reddit, but provides no details about the complaints, so we can’t say what specifically prompted people to leave. Treat payment handling as a point to verify, especially if you take advance payments, and check any integrations or reminders your business relies on before changing systems.