Ricochet360 review

Ricochet360 combines a cloud phone system, CRM, and marketing automation for sales teams. The company highlights agents in insurance, real estate, and solar, so this is aimed more at phone-led prospecting than at general-purpose customer management.

The system brings prospect records, lead scoring, assignments, and follow-up reminders together with inbound and outbound calling. It also supports automated email and SMS campaigns, workflow triggers, call routing, and reporting. Spam Guru is designed to help keep outbound calls from being flagged as spam, though the pricing page puts it in the Booster plan and above.

That bundle may replace separate dialer, CRM, and outreach tools, but the price depends heavily on which parts a team needs. The entry Shuttle plan includes CRM and phone service; email and automation start at Booster. Teams comparing it with their current stack should price the specific features and call limits they use, not just the starting rate.

Ricochet360’s main case is consolidation: phone service, lead management, and outreach automation sit in one product. For a team that spends its day calling prospects, having assignments, follow-up reminders, and lead scoring alongside the dialer could reduce the need to move between separate systems. The product also includes reporting, with lead performance reporting listed on Booster and email reporting on Explorer.

The plan ladder makes some capabilities easy to identify, even if the step-ups are steep:

• Shuttle is $35 per user per month, or a listed $20 annual-plan rate, and includes CRM, telephony, reporting, storage, and support.
• Cruiser costs $45 monthly or $35 on the annual plan and adds SMS messaging.
• Booster is $102 monthly or $85 annual and adds email, automation, Spam Guru, and lead performance reporting.

Each of those three plans includes 300 calls per day and 6,000 calls per month, with different included minute allowances. This makes the published limits useful for sizing a phone-heavy team before switching. Ricochet360 also lists integrations and live Zoom support on Explorer, and premium support on Galaxy.

The main drawback is that the lower price tiers have meaningful caps, and the features many teams may want are not all in the entry plan. Shuttle includes 500 minutes per user each month; Cruiser includes 1,000 and Booster 1,500. All three list 300 calls per day and 6,000 calls per month. Explorer raises the allowance to 2,000 minutes but keeps those call caps. Galaxy is the only listed plan with unlimited minutes and calls.

Going beyond included minutes costs $0.05 per minute on Shuttle through Explorer. SMS is listed at $0.02 per message on Explorer and Galaxy, while Cruiser includes SMS messaging. Additional local lines cost $3 each and toll-free lines $5 each. Spam Guru Pro is a separate per-number charge, from $2 to $4 per month depending on its listed ratio and call cap.

The listed annual rates are lower, but the pricing page does not state the annual billing terms. No free plan is listed, and trial availability is not published on the vendor's site. One Reddit thread describes a caller struggling to reach leads with another dialer setup, but it does not establish Ricochet360’s contact-rate performance. Teams should verify their required integrations, usage, and total cost before replacing a working stack.

Ricochet360 lists five per-user tiers. Shuttle is $35 per month, or a listed $20 per user/month annual-plan rate; Cruiser is $45 or $35; Booster is $102 or $85; Explorer is $150 or $125; and Galaxy is $198 or $165. The pricing page gives the lower annual-plan rates but does not state the annual billing terms, so confirm the commitment and total upfront cost before switching.

The bigger jumps buy more than minutes: Booster adds email, automation and Spam Guru, while Explorer adds integrations and Galaxy adds unlimited minutes and calls. Shuttle through Explorer cap usage at 300 calls per day and 6,000 per month; overages cost $0.05 per minute. Other listed extras include additional local lines at $3 and toll-free lines at $5. SMS costs $0.02 per message on Explorer and Galaxy, and Spam Guru Pro is priced separately. Price the tier and add-ons against your expected calling volume, not just the entry rate.

Treat a move as a CRM and phone-system migration, not just a dialer change. Ricochet360 combines prospect records, lead assignments, reminders, calling and marketing automation, so map those workflows before moving data. The published product and pricing details do not specify migration services, data-export formats, API access or how to transfer call records and campaign history. Get those answers in writing, and confirm what you can export if you leave.

The plan caps can also shape a move: the first four tiers list 300 calls per day and 6,000 per month, while Galaxy lists unlimited calls. Check those limits against your team’s actual usage before porting numbers or rebuilding campaigns. We don’t have Reddit posts or comments in the published sources, so we can’t verify what users say makes them leave. Pricing growth, call caps or unavailable export options are reasonable issues to investigate—not established user complaints. The published material also does not document a free plan or trial.