MSP360 review

MSP360 is a backup and IT management suite aimed at businesses and managed service providers. Its console brings together backup, remote monitoring and management (RMM), remote access, and ticketing. Backup covers computers and servers, Microsoft 365 and Google Workspace, with storage on local devices or supported cloud services such as Amazon S3, Wasabi, Backblaze B2, Microsoft Azure, and Google Cloud.

The product range is broad, but it is not one flat subscription with a clear published price. MSP360 Managed Backup pricing requires a cost calculator or a contact request. Standalone Backup Pro products are listed with annual prices, while RMM and remote access have separate free and paid tiers. That makes MSP360 worth considering if you want backup and basic management tools under one vendor, but buyers should price the specific workloads and endpoints they need before comparing it with a single-price alternative.

The main draw is coverage across backup workloads and storage destinations. The product information lists support for Windows, macOS, Linux, SQL Server, Hyper-V, VMware, and Proxmox, alongside local backup and cloud storage providers including S3, Wasabi, Backblaze B2, Azure, and Google Cloud. That gives MSPs options to keep a local copy or choose their own cloud destination.

Several entry points are inexpensive or free, according to MSP360’s pricing information:

• Backup Free supports up to 5 TB of local backup on standalone machines.
• RMM Community Edition is free for up to 50 endpoints; paid RMM is listed at $1.75 per endpoint per month.
• Connect’s free tier supports access to up to five devices. Pro is listed at $89.99 per year per device to connect from.
• Backup Pro annual prices include $2.50 per Windows desktop per month, and $1.67 per macOS or Linux computer per month.

One r/msp commenter said the free RMM made it easier to try the product before switching fully, and another praised its price for lighter MSP workloads. Those are individual reports, not proof that it will suit every team.

The pricing is harder to compare than the low starting rates suggest. MSP360 Managed Backup has no published monthly or annual price in the published pricing information; it directs buyers to a calculator or sales contact. Backup Pro prices are listed annually, and the apparent $1.67 starting rate applies to macOS and Linux computers, not every workload. Windows Server is listed at $9.17 per server per month, while Ultimate is $15 per system per month.

There are also meaningful scope limits. Microsoft 365 backup starts at $24 per user per year for one tenant, but SharePoint, Teams, and Shared Drives backup is excluded. The free 5 TB Backup tier is for local backups on standalone machines, not a general managed-backup plan.

The combined management experience may be a drawback. In one Reddit thread, users described the RMM area as confusing and its reporting as limited; another said it felt less developed than other RMM tools. A separate MSP thread includes a user reporting a two-week wait for support over a Backblaze B2 issue. These are individual accounts, but they are reasons to check navigation, reporting, support expectations, and storage costs before moving a client fleet.

MSP360 Backup Free costs $0 and covers standalone local backups up to 5 TB. Backup Pro prices are listed on an annual basis, though the pricing data expresses them per month: $1.67 per computer for macOS or Linux, $2.50 per Windows desktop, $9.17 per Windows Server, $10.42 per SQL Server instance or machine, and $15 per system for Ultimate. Ultimate is the highest listed Backup Pro price, but these are workload-specific plans, not a simple upgrade ladder. A 15-day free trial is available.

Managed Backup pricing is not published; MSP360 points buyers to its Cost Calculator or sales team. RMM Community Edition is free for up to 50 endpoints; paid RMM is listed at $1.75 per endpoint per month. Legacy perpetual licenses can add annual maintenance ($15–$90, depending on product) or $500/year for paid technical support. Check the billing basis before comparing: Backup Pro prices are annual, while monthly prices and Managed Backup pricing are not published.

The switching workload depends on what you use: MSP360 covers endpoint and server backup, Microsoft 365 and Google Workspace, RMM, remote access, and ticketing. Its backup options include local storage and providers such as Amazon S3, Wasabi, Backblaze B2, Azure, and Google Cloud. That range gives you storage choices, but it does not establish how easily you can move existing backup data between providers.

The published material does not specify migration tooling, export formats, offboarding steps, or how long data remains available after cancellation. Get those details in writing before moving production backups, and confirm who handles restore testing during a transition. The published materials also contain no Reddit posts, so we can’t responsibly attribute specific reasons for leaving MSP360 to Reddit users. The clearest buying friction we can verify is pricing opacity: Managed Backup pricing is not published, and the verdict flags a sometimes confusing management experience. If those are deal-breakers, compare alternatives before migrating.