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The main switching question is whether an alternative can preserve the backup destinations and workflow you rely on—not just whether its starting price looks lower. One r/msp buyer blamed MSP360’s handling of a Backblaze B2 destination for higher costs and reported waiting two weeks for support. The options below vary widely: some target business devices or mixed environments, while others focus on Windows PCs or workstation imaging. Check destination support and plan limits before you commit.
01Why people leave MSP360
Unexpected cloud storage costs
One r/msp buyer said MSP360’s handling of a Backblaze B2 destination drove higher costs; commenters also described storage billing gotchas.
Support delays
The same buyer said MSP360 support had not answered a help request in two weeks. That is one report, not a measure of typical response times.
Keeping local backup options
The buyer wanted a replacement that backed up to local USB and B2; commenters described local backup as a strength of MSP360.
02The alternatives, ranked by fit
- Multiple business devices
IDrive BusinessIDrive BusinessIDrive Business is the closest fit here for teams backing up several device types: its listing also highlights unlimited user accounts, file versions and snapshots. The listed starting price is $13.99, with a free plan. That gives buyers concrete business-oriented features to compare, but the pricing page does not establish whether its destinations match your MSP360 setup.
Trade-off: Storage caps and renewal pricing are unclear.
7.2/10from
$13.99/mofree plan - Workstation fleets
Backblaze Business BackupBackblaze Business BackupBackblaze Business Backup is listed for automatic, unlimited backup across Mac and PC workstations, with support for fleets scaling from one to 1,000 computers. The listing says it starts at $6.95 and includes a free plan, but also flags that no Computer Backup price is supplied. Confirm the actual product and price before treating it as a B2-related fix.
Trade-off: Computer Backup pricing is not supplied.
6.8/10from
$6.95/mofree plan - Mixed environments
Veeam Data PlatformVeeam Data PlatformVeeam Data Platform is listed for teams protecting mixed environments and recovering across workloads, making it a broader candidate than the PC-focused options here. It has a free plan for small environments within the free cap. The paid price is not published on the vendor's site, so it is hard to judge cost against a budget-conscious MSP360 setup.
Trade-off: Paid pricing is not published.
6.5/10from
Freefree plan - Agencies managing backups
SnapShooterSnapShooterSnapShooter is listed for teams managing several backup types and agencies needing high resource limits. Its free plan covers one resource, and the listed starting price is $14. That may suit buyers comparing a managed backup tool rather than a single-PC utility, but the published information does not confirm local USB or B2 destination support.
Trade-off: Check storage limits and plan pricing.
7.0/10from
$14/mofree plan - Windows imaging
Macrium ReflectMacrium ReflectMacrium Reflect is listed for imaging one Windows PC at home, backing up business workstations and servers, and deploying Windows across device fleets. Its listed starting price is $4.17. That makes it worth comparing if imaging is central to your MSP360 use, but the pricing page does not confirm that it covers your cloud destinations or full backup workflow.
Trade-off: Annual pricing may frustrate perpetual-license buyers.
7.0/10from
$4.17/mo - Budget Windows PCs
EaseUS Todo BackupEaseUS Todo BackupEaseUS Todo Backup is aimed at Windows users who want a free backup plan, personal PC backups on a budget, or one-click setup. Its listed starting price is $3.33 and it has a free plan. It is a simpler PC-oriented candidate, not a demonstrated like-for-like replacement for MSP360’s local-and-cloud use.
Trade-off: A completed backup does not prove an easy restore.
6.6/10from
$3.33/mofree plan
03Side by side
| Tool | Score | From | Free plan | Best for |
|---|---|---|---|---|
 MSP360 MSP360 (current) | 6.8 | $1.67/mo | Yes | MSPs seeking backup and RMM together |
| IDrive Business IDrive Business | 7.2 | $13.99/mo | Yes | Businesses backing up several device types |
| Backblaze Business Backup Backblaze Business Backup | 6.8 | $6.95/mo | Yes | Teams wanting automatic unlimited backup |
| Veeam Data Platform Veeam Data Platform | 6.5 | Free | Yes | Teams protecting mixed environments |
| SnapShooter SnapShooter | 7.0 | $14/mo | Yes | Backing up one resource for free |
| Macrium Reflect Macrium Reflect | 7.0 | $4.17/mo | No | Home users imaging one Windows PC |
| EaseUS Todo Backup EaseUS Todo Backup | 6.6 | $3.33/mo | Yes | Windows users wanting a free backup plan |
Questions people ask
Which MSP360 alternative supports local USB and cloud backup?
The pricing page do not confirm local USB and cloud destinations for any of these six alternatives. One Reddit thread describes local backup as a strength of MSP360, but that is not enough to establish destination support elsewhere. Verify the exact storage targets and job setup with each vendor before switching.
What is the cheapest MSP360 alternative on this list?
EaseUS Todo Backup has the lowest listed starting price here at $3.33 and includes a free plan, but it is positioned for Windows and personal PC backups. Macrium Reflect is listed from $4.17. Those figures do not establish which option will cost less for an MSP or cover the same destinations.
Which alternative is best for an MSP?
There is no clear MSP-specific winner on the pricing page. IDrive Business covers several device types and unlimited user accounts; SnapShooter is listed for agencies and multiple backup types; Veeam targets mixed environments. Compare destination support, storage caps and total pricing against your actual workload before choosing.