Mailtrack review

Mailtrack is a Gmail email tracker with campaign and document tools. It reports opens and link clicks, keeps an activity history, and can send email or desktop alerts when someone engages. The point is to see whether a message appears to have been read, then decide whether to follow up—not to guarantee a reply.

It also covers tasks beyond tracking: campaigns, mail merge using Google Sheets data, signature requests, secure document sharing, document analytics, and follow-up reminders. The pricing page lists three per-user monthly options: Free at $0, Mailtrack at $6.99, and MailSuite at $19.99. A Custom plan is available through sales, but its price and details are not published. The page does not state annual billing or an annual discount. The practical difference between the paid plans is less about basic open tracking and more about tracking history, link-tracking allowance, sending limits, and document access.

Mailtrack bundles several Gmail workflows that otherwise might need separate tools. For simple follow-up, open and click history plus real-time email or desktop alerts give users a signal about recipient activity. The plans list unlimited tracked emails, so the stated caps are on other features—not on the number of emails that can be tracked.

MailSuite is the clearest fit for heavier use. According to the pricing page, it includes full tracking history, link tracking for unlimited emails, a sending limit of 60,000 emails per month, and unlimited documents. The product feature list also says campaigns can be scheduled and can send up to 10,000 emails at once. Mail merge can personalize messages from recipient data in a Google Sheet, while signature requests and document analytics extend the tool beyond inbox tracking.

The lower tiers offer a way to start without paying: Free costs $0, while the $6.99 Mailtrack plan adds seven days of tracking history. Both list unlimited tracked emails, 100 sent emails, link tracking for 10 emails, and five documents. That makes the plan differences relatively easy to compare before upgrading.

The cheaper plans are tightly capped outside basic tracking. Free shows only the first open in tracking history; Mailtrack keeps the last seven days. Both cap sending at 100 emails, link tracking at 10 emails, and documents at five. If you need full history, unlimited link tracking, or more sending capacity, the pricing page puts those in MailSuite at $19.99 per user per month. Annual pricing is not published, so there is no listed annual rate to compare.

Tracking can also change how recipients see your messages. In one Reddit thread, users objected to being tracked, and commenters said disabling automatic image loading or using a tracker blocker can interfere with tracking. In another thread, a free-plan user reported a Mailtrack watermark in sent emails and replies; that is a potential perception problem for outreach. Mailtrack reports engagement signals, not recipient intent, and one Reddit commenter questioned tracking accuracy for a similarly named service. That comment is not enough to establish Mailtrack’s accuracy, but it is a reminder not to treat an open signal as proof that someone read or understood a message.

According to the pricing page, Mailtrack costs $6.99 per user per month, and MailSuite costs $19.99 per user per month. The free plan costs $0. No annual prices or discounts are listed, so these are the only published rates to compare; a free trial is not specified.

The jump from Mailtrack to MailSuite is $13 per user monthly. The cheaper plans have narrow caps: Free and Mailtrack both allow link tracking for 10 emails, sending up to 100 emails, and 5 documents. Mailtrack adds a 7-day tracking history; Free shows only the first open. MailSuite includes full tracking history, unlimited link tracking and documents, and a 60,000-email monthly sending limit. All three list unlimited tracked emails.

No paid add-ons are listed. A Custom plan is available for teams, but its price and details are not published; the page says to contact sales. Check the sending and document limits before choosing a lower tier.

Mailtrack is built around Gmail, so switching to it means adding tracking and related tools to a Gmail workflow, rather than changing email providers. The published material does not explain how to import existing tracking history, export data, or transfer campaigns and documents if you leave. It also gives no retention or account-closure details, so treat those as questions to resolve before relying on Mailtrack for records you need to keep.

The pricing information does not publish annual billing or a contract term, and no add-ons are listed. That leaves less to compare on cancellation costs, but it does not establish the cancellation or data-export process. Ask Mailtrack directly about both before switching a team.

The verdict notes that recipient tracking can put people off, which may be a reason to stop using it. No Reddit posts or comments were included in the published material, so we can’t substantiate specific Reddit-reported reasons for leaving. The practical choice is whether open alerts justify tracking recipients—and whether you can retrieve the records you need if you switch.