eFax review

eFax is a cloud fax service for sending and receiving faxes from a computer, mobile device or email inbox, without a fax machine or phone line. Plans cover individual and business use; separate cloud fax and workflow tools target organizations with more complex needs.

The basic job is online faxing: send documents and receive incoming faxes using a local or toll-free fax number. The service also supports email-to-fax and fax-to-email. For organizations looking to route fax data into other systems, eFax offers API access and integrations across CRMs, ERPs and EHRs. Its higher-level tools include eFax Clarity, which extracts and structures data from inbound faxes, scans and PDFs, and eFax Conductor and Unite, which support FHIR, HL7, REST and DirectTrust.

That makes eFax more than a digital replacement for a fax machine, but the entry plans are still mainly about sending and receiving pages. The workflow and interoperability features are the more relevant part for larger or regulated organizations.

The main advantage is that eFax offers a simple online fax service alongside tools for organizations that need fax data to move into other systems. A person or small team can send and receive without maintaining a fax machine, while larger teams can look at API integrations and interoperability options.

The pricing page lists two fixed-price plans:

• Plus costs €7.99 month to month, or €79.90 upfront annually (listed as €6.66 per month). It includes 30 pages sent and 30 received each month, a local or toll-free number, multiple users and unlimited storage.
• Pro costs €10.99 month to month, or €109.90 upfront annually (listed as €9.16 per month). It includes 150 pages sent and 150 received each month, plus the same listed number, user and storage allowances.

Both include a fax number and multiple users, so a small group does not need to start with a custom enterprise quote. For organizations with admin-support needs, the Corporate plan offers customizable page volumes, individualized support, TLS encryption and API integration, though its price is custom. eFax Clarity’s extraction features and Conductor and Unite’s support for FHIR, HL7, REST and DirectTrust also give larger teams options beyond basic faxing.

The entry plans have firm monthly page allowances: Plus includes 30 pages sent and 30 received, while Pro includes 150 of each. The pricing page says faxes continue to send after those limits, but does not publish overage rates. That makes the real bill hard to predict for variable-volume users. International sending rates also vary by country and are not listed.

There are other costs to clarify before moving a number or adding capacity. Accounts can have up to 10 fax numbers, but the price for additional numbers is not published. Corporate pricing is custom, and the pricing information does not publish a free-trial term. One Reddit thread reports a user was charged $115 to port a number out; that is an individual report, not a published standard fee, but it is a reason to ask eFax for its current porting terms in writing before signing up.

If you send only a few faxes a month, the fixed plans may be more capacity than you need. We would compare page allowances and total costs with cheaper alternatives before committing, especially if you expect to exceed the included pages or may later leave.

eFax lists Plus at €7.99 month to month, or €79.90 upfront for a year (equivalent to €6.66 per month). It includes 30 pages sent and 30 received each month. Pro costs €10.99 monthly or €109.90 upfront annually (€9.16 per month) and raises those limits to 150 sent and 150 received. That is a €3 monthly jump for 120 more pages in each direction. Both plans include a local or toll-free number, multiple users and unlimited storage.

Corporate pricing is custom; the listed inclusions are customizable page volumes, individualized support, TLS encryption and API integration. The pricing page says faxes continue to send after the monthly page limit, but it does not publish overage rates. International sending rates vary by country and are also not listed. Accounts can have up to 10 fax numbers; the cost of extra numbers is unpublished. Check those charges before choosing a plan, especially if your fax volume varies. Annual prices require paying the full amount upfront.

Switching to eFax means moving fax workflows to an online service that can send and receive through internet-enabled devices and email. The published material does not specify migration assistance, setup time, or tools for importing existing fax records, so confirm those details before committing. Data export options are not published either; ask how to retrieve received and sent faxes if you leave.

Number portability deserves particular attention: the product verdict flags it as a concern, but the published sources do not explain which numbers can be transferred or what the process costs. Confirm whether you can keep your current fax number before switching, and get any transfer conditions in writing. The pricing page allows up to 10 fax numbers per account, but does not list the cost of additional numbers. We do not have Reddit posts or comments in the published material, so we can’t substantiate a Reddit-based account of why customers leave eFax. For now, treat portability, export and migration support as questions to resolve—not established capabilities.