We may earn a commission if you buy through links on this page. It never changes a score or a ranking. How we make money
It's a split decision.
Choose Dialpad for voice, video, messaging, contact-center workflows, and AI agents; it starts at $15 per user/month for Connect Standard. Choose eFax for online faxing: Plus costs €7.99/month on monthly billing, with 30 pages sent and 30 received monthly. These prices use different currencies, and eFax includes multiple users, so they’re not like-for-like. Neither has a free plan. eFax says sending continues past monthly caps, but does not publish overage rates.
01Side by side
| Dialpad | eFax | |
|---|---|---|
| Starting price | $15/user/month, Connect Standard | €7.99/month, Plus; 30 pages sent and received |
| Free plan | No free plan; 14-day trial | No free plan; trial not listed |
| Best for | Support, sales, and team conversations | Individual and business online faxing |
| Core strength | Voice, digital channels, and AI workflows | Sending and receiving faxes online |
| Learning curve | Ease-of-use review score: 7 | Ease-of-use review score: 8 |
| Integrations and data | Key CRM integrations on Connect Pro | API, CRM/ERP/EHR integrations, and interoperability standards |
| Team and seat costs | Per-user pricing; displayed plans reach $149/user/month | Multiple users included; page limits apply |
| Support | Support score: 4; Connect Pro lists 24/7 support | Support score: 6; Corporate offers individualized support |
Dialpad Choose Dialpad if
- Choose Dialpad if you need calls, messaging, and meetings in one app.
- Choose Dialpad if support or sales teams need AI conversation tools.
- Choose Dialpad if you need contact-center routing, coaching, or workforce management.
eFax Choose eFax if
- Choose eFax if your main job is sending and receiving faxes.
- Choose eFax if multiple users need fax access under one plan.
- Choose eFax if fax workflows need API or healthcare-system integrations.
02Pricing compared
Dialpad starts at $15 per user/month for Connect Standard, according to its pricing details. Connect Pro is $25 per user/month; Connect Enterprise has custom pricing. Sales plans run from $39 to $79 per user/month, while Support plans run from $89 to $149. Resolve Agentic AI also has custom pricing. Annual rates aren’t published in the published pricing details, and some premium plans are annual-only.
eFax Plus costs €7.99/month on monthly billing, or €79.90 upfront annually (about €6.66/month). It includes 30 sent and 30 received pages monthly. Pro costs €10.99 monthly or €109.90 annually, with 150 pages sent and received. Corporate pricing is custom. eFax says faxes continue after the page cap, but overage rates aren’t published. These prices aren’t directly comparable: the currencies differ, and eFax plans include multiple users. Neither product has a free plan.
03Features and depth
These products solve different jobs. Dialpad brings voice, video, messaging, contact-center tools, digital channels, and AI together. Its Connect plans focus on calls and meetings, with transcripts and summaries on Standard, and CRM integrations and 24/7 customer support listed for Pro. Sales and Support plans add tools such as dialing, coaching, routing, analytics, quality management, and workforce management, depending on tier. Its custom-priced Resolve product is for voice and digital AI agents, with human handoffs and custom workflows.
eFax is built around sending and receiving faxes online, including through email, from internet-enabled devices. Plus and Pro include a fax number, multiple users, and unlimited storage, but cap monthly sending and receiving at different page counts. Corporate adds custom page volumes, individualized support, TLS encryption, and API integration. The service also lists AI data extraction and integrations, while Conductor and Unite support FHIR, HL7, REST, and DirectTrust. If fax is the requirement, Dialpad isn’t a like-for-like substitute; if the goal is a broader communications or contact-center platform, eFax isn’t one.
04Ease of use and learning curve
For basic faxing, eFax has the narrower job: send or receive through a device or email, with no fax machine or phone line required, according to its product description. Its page limits and possible overage charges still need checking before a team picks a plan. The published review gives eFax an ease-of-use score of 8/10.
Dialpad covers more workflows, from calling and messaging to contact-center operations and AI agents. That breadth means teams should match the plan to the work they need; the published review rates ease of use 7/10. Those scores are review assessments, not guarantees about onboarding time. Neither source publishes a learning curve or setup-time figure.
Questions people ask
What do people use now instead of fax machines?
Cloud fax services let users send and receive faxes from internet-enabled devices without a fax machine or phone line. eFax also supports fax-to-email and email-to-fax. Its Plus plan includes 30 sent and 30 received pages monthly; Pro includes 150 each. Check overage rates, which aren’t published.
What are some alternatives to Dialpad?
It depends on what you need to replace. eFax is an option for online faxing, not a like-for-like replacement for Dialpad’s voice, video, messaging, contact-center, and AI features. Dialpad’s own plans also vary by use case, from Connect calling and messaging to Sales, Support, and custom-priced AI agents.
What is the difference between email and eFax?
eFax is an online fax service, not simply an email provider. It lets users send or receive faxes through fax-to-email and email-to-fax, as well as from internet-enabled devices. Its plans include a fax number and monthly page limits; Plus allows 30 sent and 30 received pages.
Is Dialpad a VoIP provider?
Dialpad offers voice calling as part of a broader communications platform that also includes video, messaging, contact-center tools, and AI. Its Connect Standard plan lists HD calls and meetings for $15 per user/month. The published product information does not specify its underlying telephony technology.