Crisp review

Crisp is a customer support suite that brings customer conversations into a shared inbox, alongside chat, CRM, a knowledge base, automations, analytics and AI agents. The idea is to give support, marketing and sales teams one place to handle customer interactions rather than splitting them across separate tools.

Its chat widget lets teams talk with website and app visitors in real time. The shared inbox is for managing and replying to conversations across multiple channels, while the support CRM keeps customer details and past interactions available during a conversation. Teams can also publish help articles for self-service and track support metrics and team performance.

Crisp’s AI agents use no-code workflows and can be trained on a website, PDFs and knowledge base articles. That makes the product broader than live chat alone, though the plan limits on seats, profiles and AI credits matter when comparing it with a narrower chat tool.

Crisp’s main appeal is its range: chat, shared inbox, CRM, help content and AI agents sit in one product. For a team trying to consolidate customer support tools, that means fewer separate interfaces to manage. The inbox is collaborative, and the CRM keeps customer details and past conversations close to the active support thread.

The AI agent builder is another useful part of the package. According to the product details, teams can build no-code workflows and train agents on their website, PDFs and knowledge base articles. That offers a way to turn existing support material into automated answers, rather than starting with a separate content set. Crisp also includes analytics for day-by-day support metrics and team performance.

The pricing page lists a free plan, so a small team can start without a subscription charge. Paid plans scale up seats and customer profiles: Mini is listed at $45 per workspace per month for four seats and 5,000 profiles; Essentials is $95 for 10 seats and 50,000 profiles. The page also lists a 14-day free trial, though it does not specify which plan or features the trial covers.

The free plan’s AI allowance is zero. It includes two seats and 100 customer profiles, so it may work for basic inbox use, but it does not let a team evaluate AI agents with included AI credits. The next step, Mini, costs $45 per workspace per month and includes $5 in AI credits and around 90 automated conversations. Those conversation figures are approximate, not a guaranteed fixed allotment.

Limits rise with price, but they remain relevant when sizing a team. Essentials costs $95 monthly and lists 10 seats, around 450 automated conversations, $25 in AI credits and 50,000 profiles. Plus is $295 and lists 20+ seats, around 1,350 automated conversations, $75 in AI credits and 200,000 profiles. The pricing page lists additional agents at $10 per month for Plus.

Crisp’s pricing page publishes monthly workspace prices but no annual pricing. Enterprise pricing is custom, so larger teams will need a quote to compare costs. If predictable AI usage or a published annual discount is a buying requirement, the available pricing details leave those questions open.

Crisp’s listed prices are monthly per workspace: Free is $0, Mini is $45, Essentials is $95, and Plus is $295. The page does not publish annual pricing. Free includes 2 seats, 100 customer profiles and 0 AI credits, so it won’t cover AI-agent usage without moving to a paid tier. Mini includes 4 seats, around 90 automated conversations, $5 in AI credits and 5,000 profiles. Essentials costs $50 more than Mini and raises those allowances to 10 seats, around 450 conversations, $25 in credits and 50,000 profiles. Plus is a $200 jump from Essentials, with 20+ seats, around 1,350 conversations, $75 in credits and 200,000 profiles. Additional agents are listed at $10 per month for Plus. Enterprise pricing is custom, with no published fixed price. These conversation figures are described as “around,” so treat them as allowances, not guaranteed exact totals.

The published pricing and product information does not specify migration tools, import formats, data-export options or migration assistance outside Enterprise’s dedicated onboarding. It also does not describe how to transfer conversations, customer profiles, knowledge-base articles or AI workflows. We’d confirm those details with Crisp before moving a live support operation; do not assume an export or import path is available just because the product stores that data. The same published material contains no Reddit posts or comments, so we can’t substantiate what users say tends to make them leave. Before committing, ask how to export customer and conversation data, whether articles and workflows can be moved, and what happens to AI configuration if you cancel. If you’re switching from Crisp, map those items first and get the answers in writing. Migration effort and lock-in risk remain unclear from the published information.