CrashPlan review

CrashPlan is a cloud backup and recovery platform for business data. It covers Microsoft 365, Entra ID, Google Workspace, endpoints and servers from one console, with tools for retention, legal hold, eDiscovery and recovery. The pitch is that you can protect these workloads without running traditional backup infrastructure.

The pricing page lists small-business plans for endpoints, servers, Microsoft 365 and Google Workspace, plus enterprise plans with custom pricing. Small-business rates are billed annually; the pricing information also lists two-year totals, while its FAQ gives different starting rates for two-year terms. There’s no free plan, and the listed free trial is 14 days.

CrashPlan may suit teams looking to consolidate cloud and device backups. It is still worth checking each workload’s storage allowance and how quickly your organization would need to recover data before treating cloud backup as your only recovery path.

CrashPlan’s appeal is breadth: the platform brings several business backup workloads into one console instead of requiring a separate product for each. Its listed recovery tools range from individual files and emails to folders, SharePoint sites and complete systems. For Entra ID, it can compare point-in-time snapshots and roll back unwanted changes.

Other useful capabilities include retention, legal hold and eDiscovery. The homepage says unlimited retention and versioning are included at no extra cost, though storage allowances vary by plan. Storage can be CrashPlan-managed or, on some enterprise plans, customer-selected. The endpoints enterprise plan lists CrashPlan, Azure, AWS, Wasabi, Backblaze or S3 storage; the servers enterprise plan lists CrashPlan, Azure or S3.

The small-business plans publish clear starting prices: Microsoft 365 and Google Workspace are each $2.50 per user per month, billed annually; endpoints are $7.33 per user per month, and servers are $15.75 per server per month. Microsoft 365 covers Exchange Online, SharePoint and OneDrive, while Google Workspace covers Gmail and Google Drive. Both list self-serve restore.

“Unlimited” needs context. The endpoints small-business plan lists unlimited cloud storage, but the Microsoft 365 and Google Workspace plans each include 50 GB pooled storage per user. The servers small-business plan includes 250 GB pooled storage per server. Additional storage is listed at $90 per year per 250 GB; the pricing information also says Microsoft storage over its limit costs $3,000 per TB per year. Confirm which allowance and overage terms apply to your contract.

Enterprise pricing is custom. Microsoft 365 and Google Workspace enterprise plans both have a 50-user minimum, so smaller teams may not qualify. The Microsoft 365 enterprise plan includes built-in archiving; the Google Workspace enterprise plan lists retention beyond Google’s 30-day window and backup for suspended and deleted accounts.

Restore speed is the bigger operational question. Users on Reddit report slow or failed restores, including complaints that large recoveries could take too long for business needs. These are individual reports, not a measure of typical performance, but they make it sensible to ask CrashPlan about recovery times for your data volume and keep a separate, faster recovery option if downtime matters.

The lowest listed rate is $2.50 per user per month, billed annually, for the small-business Microsoft 365 and Google Workspace plans. Each includes 50 GB of pooled storage per user. Endpoint backup is $7.33 per user per month; server backup is $15.75 per server per month, with 250 GB pooled storage per server. These are separate workload plans, so protecting several types of data can raise the bill.

Enterprise pricing is custom. Microsoft 365 and Google Workspace enterprise plans have a 50-user minimum; endpoint enterprise pricing is also custom. The small-business endpoint plan lists unlimited cloud storage, but the Microsoft 365, Google Workspace and server plans have stated storage limits. Extra storage is listed at $90 per year per 250 GB; Microsoft storage over its limit is listed at $3,000 per TB per year.

Rates are billed annually, and the pricing information also mentions two-year totals. The FAQ gives different starting rates for two-year terms, but those amounts are not provided here. Confirm the term and storage costs before comparing quotes.

CrashPlan covers Microsoft 365, Entra ID, Google Workspace, endpoints and servers from one console, so moving several workloads could mean coordinating more than one backup plan. The available information does not specify a migration tool, data-export format, transfer speed or outbound data fees. Ask CrashPlan how to retrieve your backup data and what restores look like before committing, especially if you may need to move large archives.

Storage choice affects flexibility: the endpoint enterprise plan lists CrashPlan, Azure, AWS, Wasabi, Backblaze or S3 storage, while other plans list narrower options. Confirm which storage choices apply to the workloads you need; do not assume the small-business plans offer the same flexibility. The published materials do not include Reddit posts or comments, so we cannot substantiate reasons users leave CrashPlan. Before switching in either direction, check retention needs, storage limits and whether the destination can restore the files and workloads you rely on. Keep access to the existing backup until you have confirmed the replacement can recover what you need.