BigTime review

BigTime is professional services automation software for managing project delivery and finances from quote through invoicing. It brings scoping and quoting, staffing, time and expenses, project tracking, billing, and reporting into one platform, rather than focusing only on time entry or bookkeeping.

The workflow is meant to connect those steps: build a quote using rate cards, turn an approved quote into a project, track time and expenses against budgets, then create invoices from project data. BigTime also lists staff scheduling, availability and skills matching, portfolio tracking, online payments, reporting, and an AI assistant among its capabilities. The pricing details place some features on particular tiers: for example, QuickBooks integration is listed with Essentials, while resource management and an AI assistant marked “coming soon” appear under Enterprise.

That makes BigTime a better fit to assess as an operations and billing system than as a standalone timer. Whether it replaces a firm’s project-management or accounting tools depends on its workflows and the integrations it needs.

BigTime’s clearest strength is connecting billable work to billing. The feature set covers quotes, project budgets, time and expenses, invoicing, and payments, so firms can track project financials across more of the work-to-cash process. Essentials starts at $20 per user per month, according to the pricing details, and includes time and expense management, portfolio management, billing and invoicing, automatic reconciliation, and QuickBooks integration.

That entry tier gives smaller teams a stated price to compare against separate timekeeping and billing tools. The higher tiers add capabilities aimed at more complex operations: Advanced lists custom reporting and invoice templates; Premier adds project budgeting, multi-level approvals, and multi-currency invoicing. Enterprise lists custom solutions and integrations, Services CPQ, resource management, and an AI assistant marked as coming soon.

The Reddit feedback is mixed, but one commenter in an r/Surveying thread praised BigTime’s time entry compared with Ajera and other options. A separate thread asking about BigTime also reflects the appeal of its timekeeping and billing, while raising a practical question: how much project-management detail does the buyer need? BigTime’s breadth may suit firms that want finances and delivery in one system, provided its project workflows fit.

The price is only clear at the entry level. Essentials starts at $20 per user per month, but the published pricing details do not publish prices for Advanced, Premier, or Enterprise. They also do not state annual billing, discounts, or a free trial. That makes the real cost hard to estimate if you need custom reporting, project budgeting, multi-currency invoicing, or resource management, which are listed on higher tiers.

Feature access is tiered, too. Essentials lists QuickBooks integration, but the pricing details do not specify which other integrations are included on each plan. Resource management appears under Enterprise, and the Enterprise AI assistant is marked “coming soon”; don’t treat that assistant as an available feature based on this pricing information.

There are also fit concerns in user discussions, not proof of a product-wide limitation. A buyer in an r/Surveying thread wanted more project-management specifics alongside billing and timekeeping. In an r/msp thread, a commenter warned that a broad professional-services product may lack integrations that an IT-focused firm needs. Check your workflows and required connections before switching; the Reddit comments do not establish what BigTime currently supports for every use case.

BigTime’s pricing page lists Essentials starting at $20 per user per month. It includes time and expense management, project portfolio management, billing and invoicing, automatic reconciliation, and QuickBooks integration. The page does not state whether that price requires annual billing or offers a discount, so confirm the billing terms before comparing it with a monthly-priced alternative.

The next tiers are Advanced, Premier, and Enterprise, but their prices are not published. That makes the jump from Essentials impossible to calculate from the available pricing information. Advanced adds features including multi-currency expenses and custom reporting; Premier adds project budgeting and multi-currency invoicing. Enterprise lists custom solutions and integrations, Services CPQ, and resource management. Its AI Assistant is marked as coming soon.

No add-ons are listed in the published pricing details. BigTime has no free plan, and a free trial is not specified. If you need a firm total, ask for a quote that covers the users, tier, billing schedule, and any required integrations before you compare costs.

BigTime combines quoting, staffing, time and expenses, project tracking, invoicing, and reporting, so switching may involve more than moving time-entry records. Before committing, map the data and workflows you need to bring over, including project budgets, rate cards, invoices, approvals, and customer records. The available published material does not specify migration services, supported import formats, data-export options, or how long migration takes. Get those details in writing, along with what happens to your data if you leave.

The published material also contains no Reddit posts or comments we can cite, so we can’t say what users report as reasons for leaving BigTime. Nor can we verify how difficult cancellation or data retrieval is. Treat export access and migration support as questions for the vendor, not established product capabilities. Ask for a sample export and confirm whether it includes the fields and history your next system needs before moving live projects.