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Paid plans start at $349/mo. There's also a free plan.
Sendbird’s Starter plan costs $349 per month with annual billing or $399 month to month. Pro is $499 per month annually or $599 monthly. Both list 5,000 monthly active users (MAUs) and 30,000 free in-app business messages. A free option allows up to 1,000 MAUs and 20 peak connections, with no overages allowed. Enterprise pricing is custom. Before switching, check what happens when you exceed the MAU allowance: Sendbird says overage fees may apply, but does not publish the amount.
01Every plan, line by line
| Plan | Billed annually | Billed monthly | Built for |
|---|---|---|---|
| Free trial | — | Quote | Trying chat features |
| Starter | $349 | $399 | Getting started with chat |
| Pro | $499 | $599 | Growing a chat product |
| Enterprise | — | Quote | Companies with large MAUs |
Add-ons and overages
- MAU overage fees may apply; amount not published
- Enterprise add-ons include Advanced Moderation and Data Export; prices not published
- Higher support levels can be purchased; prices not published
02What the plan grid doesn't tell you
MAU overage fees
Fees may apply above plan limits, but Sendbird does not publish the amount.
Enterprise pricing
Enterprise pricing is custom for millions of MAUs; the pricing page does not list a starting price.
Support upgrades
Higher support levels can be purchased, but their prices are not published.
Enterprise add-ons
Advanced Moderation and Data Export are listed as Enterprise add-ons; prices are not published.
03Which plan should you buy?
| If you are… | Get | Why |
|---|---|---|
| Testing chat features | Free trial | Includes up to 1,000 MAUs and 20 peak connections. No overages are allowed. |
| Launching a chat product | Starter | Includes 5,000 MAUs, messaging essentials, basic moderation, ticketed support, and 30,000 free in-app business messages. |
| Large-MAU companies | Enterprise | Offers custom pricing for millions of MAUs, feature selection, and dedicated or shared server options. |
04Is Sendbird worth the money?
Sendbird is worth comparing if you need chat infrastructure, but its listed prices do not tell the whole cost story. Starter and Pro cap at 5,000 MAUs, and the source says overage fees may apply without publishing the amount. Enterprise pricing and several add-on and support prices are also undisclosed. Compare the included MAUs, business messages, and support you need against alternatives before switching; the available pricing details do not establish which option will cost less.
Sendbird pricing FAQ
What is Sendbird?
Sendbird describes itself as a communications API platform for customer conversations. Its homepage also presents delight.ai, an AI concierge for personalized customer experiences across the customer journey. The company says its infrastructure powers billions of conversations every month.
How much does Sendbird cost?
Starter costs $399 per month with monthly billing or $349 per month with annual billing. Pro costs $599 monthly or $499 with annual billing. The free option has limits, while Enterprise pricing is custom.
How much does Google Chat cost?
The pricing information available for this page covers Sendbird, not Google Chat. It does not include Google Chat plan names or prices, so we cannot make a sourced price comparison here. Check Google’s current pricing information before comparing costs.
What are some alternatives to Sendbird?
The published material does not name specific Sendbird alternatives, so we will not guess at a list. Compare communication API providers on the features and limits you need, including MAU allowances, messaging, moderation, support, and any fees above plan limits.