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Paid plans start at €50/mo. There's also a free plan.
Scaleway’s listed support plans run from €0 to €990 per month, with paid support starting at €50. That is not a cloud-infrastructure quote: the published pricing details do not give rates for compute, storage, networking, containers or GPUs. Paid support can also cost more than its headline minimum when its share of monthly net cloud spend is higher. Treat the free Basic Support Plan as free support, not proof of a free compute or storage allowance; confirm product rates before comparing totals.
01Every plan, line by line
| Plan | Billed annually | Billed monthly | Built for |
|---|---|---|---|
| Basic Support Plan | — | €0 | Accounts needing standard ticket support |
| Advanced Support Plan | — | €50 | Teams needing faster support and hotline access |
| Business Support Plan | — | €250 | Businesses needing round-the-clock phone support |
| Enterprise Support Plan | — | €990 | Enterprises needing dedicated technical oversight |
Add-ons and overages
- Advanced: 5% of monthly net cloud spend if greater than €50
- Business: 10% of monthly net cloud spend if greater than €250
- Enterprise: 20% of monthly net cloud spend if greater than €990
02What the plan grid doesn't tell you
Cloud usage is separate
The support prices do not include rates for compute, storage, networking, containers or GPUs. Check each product’s pricing before estimating infrastructure costs.
Support can scale with spend
Advanced, Business and Enterprise cost the greater of their minimum or 5%, 10% or 20% of monthly net cloud spend, respectively.
Annual prices not published
The published pricing details list monthly support prices only. Annual-billing prices are not published.
Free support is not free compute
Basic Support costs €0, but the published details don’t state whether Scaleway offers free compute, storage or other cloud usage.
03Which plan should you buy?
| If you are… | Get | Why |
|---|---|---|
| Accounts needing standard ticket support | Basic Support Plan | It costs €0 per month and includes 24/7 ticket support with an 8-hour initial response time; there is no phone hotline. |
| Teams needing hotline access | Advanced Support Plan | It starts at €50 per month and includes a 2-hour initial response time, 24/7 tickets and a hotline 7 days a week, 9 AM–6 PM CET. |
| Businesses needing phone support | Business Support Plan | It starts at €250 per month and includes 24/7 ticket and phone support, a 30-minute initial response time and a Dedicated Premium Team. |
04Is Scaleway worth the money?
Scaleway offers a broad European cloud and AI stack, including compute, storage, containers and GPU infrastructure. The published pricing details make support costs legible, but don’t give the infrastructure rates needed to compare a real workload against another provider. Paid support can also rise with net cloud spend. The review signal flags pricing clarity and user complaints, without giving details; compare like-for-like product rates and support terms before switching.
Scaleway pricing FAQ
How much does Scaleway cloud storage cost?
The published pricing details don’t state a price for Scaleway Object Storage or Block Storage. They list support-plan fees, not storage rates. Check the current product pricing for the storage type and usage you need before estimating a monthly bill.
Does Scaleway have a free tier?
The listed Basic Support Plan is free and includes 24/7 ticket support with an 8-hour initial response time. That does not establish that compute, storage or other cloud services are free. The published pricing details don’t specify any free cloud-usage allowance.
What is the Scaleway company?
Scaleway is a European cloud and AI provider. Its platform includes more than 100 products and services across compute, storage, networking, containers and GPU infrastructure. The company’s homepage emphasizes European regions, data sovereignty, open standards and transparent pricing.
How much does Scaleway Container Registry cost?
The published pricing details don’t give a price for Scaleway Container Registry. The listed amounts are for support plans, while container and other infrastructure rates aren’t included. Check the current product pricing before budgeting for registry usage.