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Paid plans start at $15/mo. There's also a free plan.
incident.io offers a free Basic plan and paid plans starting at $15 per user/month when Team is billed annually. Team costs $19 per user/month monthly; Pro is $25 per user/month, with annual pricing not published. Enterprise pricing is custom, and standalone On-call is $20 per user/month. Budget for possible On-call and AI investigation add-ons too: some add-on prices are not published, so the plan price may not show the full bill.
01Every plan, line by line
| Plan | Billed annually | Billed monthly | Built for |
|---|---|---|---|
| Basic | $0 | $0 | Teams getting started with incident management |
| Team | $15 | $19 | Smaller teams needing incident response |
| Pro | — | $25 | Growing teams needing advanced incident management |
| Enterprise | — | Quote | Enterprise-wide incident management |
| On-call (standalone) | — | $20 | Teams buying on-call without incident response |
Add-ons and overages
- Team On-call: +$10 per user/month
- Pro On-call: +$20 per user/month
- Root cause analysis, Autonomous agent and Nexus data sources are listed as add-ons; prices not published
What a team pays per month
| Plan | 1 seat | 5 seats | 10 seats | 25 seats |
|---|---|---|---|---|
| Team | $15 | $75 | $150 | $375 |
| Pro | $25 | $125 | $250 | $625 |
| On-call (standalone) | $20 | $100 | $200 | $500 |
02What the plan grid doesn't tell you
Per-user pricing
Team, Pro, and standalone On-call are priced per user/month, so the total grows with the number of people covered.
On-call add-ons
Team On-call adds $10 per user/month; Pro On-call adds $20 per user/month.
Unpriced AI add-ons
Root cause analysis, Autonomous agent, and Nexus data sources are listed as add-ons, but their prices are not published.
Custom Enterprise quote
Enterprise pricing is custom, so the plan grid does not provide a figure to compare against your budget.
03Which plan should you buy?
| If you are… | Get | Why |
|---|---|---|
| Teams starting with incident management | Basic | It is free and includes one on-call schedule, one workflow, two integrations, and one public status page. |
| Smaller teams needing response | Team | It includes unlimited integrations, two on-call schedules, three workflows, and three custom fields for $19 monthly or $15 with annual billing. |
| Teams needing advanced incident management | Pro | It includes unlimited on-call schedules and workflows, three custom dashboards, one response policy, and one live call routing number. |
04Is incident.io worth the money?
incident.io’s pricing is easiest to assess if you need coordinated incident response and on-call in one platform: Basic is free, and Team’s published price is clear. The catch is the per-user bill, plus separate On-call charges and investigation add-ons whose prices are not published. Pro’s annual price is also unavailable, while Enterprise requires a custom quote. Compare the full roster cost and add-ons—not just the starting price—before switching.
incident.io pricing FAQ
Does incident.io have a free plan?
Yes. Basic is listed as free forever. It includes one on-call schedule, one workflow, two integrations, and one public status page. The included limits are specific, so teams needing more schedules or workflows should compare the paid plans rather than assume the free tier covers their full setup.
How much does incident.io cost per user?
Team costs $19 per user/month with monthly billing or $15 per user/month with annual billing. Pro is $25 per user/month, but its annual price is not published. Standalone On-call costs $20 per user/month; its annual price is not published either.
What do incident.io On-call add-ons cost?
Team On-call adds $10 per user/month, and Pro On-call adds $20 per user/month. The standalone On-call plan is listed at $20 per user/month. The pricing information does not publish annual prices for standalone On-call or specify a discount for these add-ons.
Are incident.io AI investigation add-ons included?
Root cause analysis, Autonomous agent, and Nexus data sources are listed as add-ons, and their prices are not published. The plan information does not specify the cost or exact packaging for each. Ask incident.io for an itemized quote if those capabilities are part of your buying decision.