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Paid plans start at $21/mo. There's also a free plan.
PagerDuty has a free plan, and its lowest paid per-user option is Professional at $21 per user per month with annual billing, or $25 month to month. That is not the whole price story: Starter, Essential and Plus are platform packages priced as annual fees, shown here as monthly equivalents, and Ultimate is custom. Before switching, compare event and AI Action allowances, seat caps and separately purchased add-ons against your current incident volume. The free plan covers one team and includes five users.
01Every plan, line by line
| Plan | Billed annually | Billed monthly | Built for |
|---|---|---|---|
| Free | $0 | $0 | A single team trying on-call |
| Professional | $21 | $25 | Small teams standardizing incident management |
| Starter | $233.33 | — | Small teams running fast |
| Essential | $1,000 | — | Larger teams reducing firefighting |
| Plus | $4,000 | — | Teams scaling reliability operations |
| Ultimate | — | Quote | Enterprise customers |
Add-ons and overages
- AIOps, PagerDuty Advance, Runbook Automation, Status Pages, and Live Call Routing are listed as separately purchased add-ons for Professional.
- Buy additional seats for 40 credits per seat on Starter.
- Credit packs can add seats, Signal Intelligence Events, AI Actions, and Live Call Routing lines.
What a team pays per month
| Plan | 1 seat | 5 seats | 10 seats | 25 seats |
|---|---|---|---|---|
| Professional (max. 5) | $21 | $105 | — | — |
02What the plan grid doesn't tell you
Annual platform commitments
The monthly equivalents are annual fees divided by 12, not listed monthly billing rates: Starter is $2,800/year, Essential $12,000/year and Plus $48,000/year.
Professional add-ons
For Professional, AIOps, PagerDuty Advance, Runbook Automation, Status Pages and Live Call Routing are separately purchased add-ons. Their prices are not published on the vendor's site.
Starter seat cap
Starter includes five seats plus five bonus seats and caps at 30. Additional seats cost 40 credits each; the dollar value of credits is not published here.
Usage allowances
Plans include fixed Signal Intelligence Event and AI Action allowances. Credit packs can add capacity, but overage rates and pack prices are not published on the vendor's site.
03Which plan should you buy?
| If you are… | Get | Why |
|---|---|---|
| One team trying on-call | Free | It includes five users, one on-call schedule, one escalation policy and 100 SMS or phone notifications per month. |
| Small incident-management teams | Professional | It costs $21 per user monthly with annual billing or $25 month to month, and includes post-incident reviews. |
| Small teams needing a platform package | Starter | It includes 5,000 Signal Intelligence Events and 1,000 AI Actions, but carries a $2,800 annual platform fee and a 30-seat cap. |
04Is PagerDuty worth the money?
PagerDuty is worth considering when incident response needs to connect detection, triage, orchestration, automation and incident learning in one operations platform. The pricing is harder to compare than a simple per-user grid: Professional is per user, while the reliability packages carry annual platform fees and fixed event or AI Action allowances. Price the relevant annual package and any add-ons before switching. The published pricing details do not show overage rates or add-on prices, so the total cost cannot be confirmed from them alone.
PagerDuty pricing FAQ
How much does PagerDuty cost?
PagerDuty has a free plan. Professional costs $25 per user per month, or $21 per user per month with annual billing. The platform plans list annual fees: Starter at $2,800, Essential at $12,000 and Plus at $48,000. Ultimate has custom pricing.
Does PagerDuty have a free plan?
Yes. The Free plan is for a single team trying on-call and includes five users, one on-call schedule, one escalation policy and 100 SMS or phone notifications per month. The published pricing details do not list a free trial.
Can you pay for PagerDuty monthly?
Professional is listed at $25 per user monthly or $21 per user monthly with annual billing. Starter, Essential and Plus are listed as annual platform fees, with monthly equivalents calculated from those fees. Ultimate pricing is custom; monthly billing terms are not published here.
Are PagerDuty add-ons included in the plan price?
For Professional, AIOps, PagerDuty Advance, Runbook Automation, Status Pages and Live Call Routing are listed as separately purchased add-ons. Their prices are not published on the vendor's site, so include them in your quote request before comparing total costs.