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It's a split decision.
Choose incident.io if your team needs on-call, incident coordination and customer status pages in one platform. Its Team plan is $19 per user monthly, or $15 per user monthly with annual billing, and the free plan includes one public status page. Choose Statuspage if you mainly need incident communications: it has a free plan, and Hobby starts at $29 per month. Statuspage’s paid plans set subscriber and team-member limits; incident.io’s paid Team plan is priced per user.
01Side by side
| incident.io | Statuspage | |
|---|---|---|
| Starting price | $15/user/month with annual Team billing | $29/month for Hobby |
| Free plan | Yes; one schedule, workflow, and public page | Yes; 100 subscribers and 25 components |
| Best for | Incident response, on-call, and status pages | Standalone incident communications |
| Core strength | Incident coordination and on-call | Subscriber updates and public status pages |
| Learning curve | Not published | Not published |
| Integrations/data | Team includes unlimited integrations | Displays 150+ third-party components |
| Team/seat costs | Team charges per user; 2 on-call schedules | Monthly tiers cap team members and subscribers |
| Support | Review score: 7/10 | Review score: 6/10 |
incident.io Choose incident.io if
- Choose incident.io if you need on-call and incident response.
- Choose incident.io if you want workflows managed from Slack or Teams.
- Choose incident.io if one public status page meets your needs.
Statuspage Choose Statuspage if
- Choose Statuspage if incident communications are your main requirement.
- Choose Statuspage if you want a free page capped at 100 subscribers.
- Choose Statuspage if fixed monthly tiers suit your budget better.
02Pricing compared
The pricing pages list incident.io Basic at $0, with one on-call schedule, one workflow, two integrations and one public status page. Team costs $19 per user monthly, or $15 per user monthly with annual billing; its listed limits include two on-call schedules and three workflows. Pro is $25 per user monthly, while annual pricing for Pro is not published. Root cause analysis and other AI-related features are add-ons with prices not published.
Statuspage’s free plan includes 100 subscribers, 25 components and two team members. Hobby starts at $29 per month, with 250 subscribers and five team members. Higher public plans range from $99 to $1,499 monthly. Statuspage’s listed prices are monthly; annual rates are not shown. The cost model is the key difference: incident.io charges per user on paid incident-response plans, while Statuspage lists flat monthly prices with subscriber and team-member caps.
03Features and depth
incident.io covers more of the response process: on-call alerting, incident coordination, investigation and customer-facing status pages. Its feature list includes alert routing and escalation, AI noise filtering, incident roles and workflows in Slack and Microsoft Teams, call transcription, and incident insights based on history. Root cause analysis is listed as an add-on, so do not assume it is included in the base plan price. The platform also offers standalone On-call at $20 per user monthly.
Statuspage is centered on incident communications. Teams can publish service status, notify subscribers by email, text or in-app messages, show historical uptime, and use incident templates. Its feature list also includes more than 150 third-party components and integrations with monitoring, alerting, chat and help desk tools. It offers public and internal pages, with separate audience-specific pages available starting at $300 per month. Choose based on whether you need response tooling alongside communications, or primarily a place to publish updates.
04Ease of use and learning curve
The simpler fit depends on what you need to manage. Statuspage keeps the stated job focused on publishing service status and incident updates, but its plan limits mean you need to check subscriber, team-member and metric caps as your audience grows. Internal pages have separate plans and limits.
incident.io puts more processes in one system: on-call schedules, workflows, integrations, incident response and status updates. That can reduce the number of separate tools to coordinate, but it also means more plan details to check. Basic includes only one schedule, one workflow and two integrations; Team raises those limits and adds per-user billing. We would compare the limits against your team’s actual response process before switching, rather than choosing on the free page alone.
Questions people ask
Can incident.io replace Statuspage?
It can cover customer-facing status pages as part of a broader incident-response platform. incident.io’s Basic plan includes one public status page, and its Team plan also lists one. Statuspage is focused on incident communication and offers public and internal page plans, so compare its audience and subscriber limits before replacing it.
Which is cheaper, incident.io or Statuspage?
It depends on team size and what you need. Both list free plans. Statuspage Hobby is $29 per month; incident.io Team is $19 per user monthly or $15 per user with annual billing. Statuspage limits subscribers and team members, while incident.io’s paid Team price scales per user.
Does incident.io include a status page?
Yes. The pricing page lists one public status page on both the free Basic plan and paid Team plan. Enterprise lists unlimited public, internal and customer pages. Statuspage is purpose-built for status communications, with plan limits that vary by page type and tier.
Does Statuspage provide on-call and incident response?
Statuspage’s listed features focus on publishing incident updates, notifying subscribers, integrations and uptime displays. Its feature list does not describe built-in on-call alert routing or incident coordination like incident.io’s. Statuspage does connect with incident-response tools, so check whether your existing tools cover response workflows.