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There's a free plan; paid tiers are quoted.
Heap is a product analytics platform that automatically captures user interactions through a snippet, helping teams examine journeys, find friction, and improve digital experiences. The starting price is Free: the plan includes up to 10,000 monthly sessions, six months of data history, one project, and SSO. Heap does not publish monthly or annual prices for paid plans. Growth requires an estimate, while Pro and Premier use custom session pricing. Several features, including Session Replay, are also add-ons.
01Every plan, line by line
| Plan | Billed annually | Billed monthly | Built for |
|---|---|---|---|
| Free | — | Quote | Early product teams |
| Growth | — | Quote | Start-ups scaling analytics |
| Pro | — | Quote | Teams needing advanced analytics |
| Premier | — | Quote | Large organizations |
Add-ons and overages
- Session Replay, Heatmaps, and Error Analysis for Pro and Premier; prices not listed
- Heap Connect and Heap Activate for Pro; included with Premier
- Additional projects for Pro; price not listed
- Additional data-history years for Pro and Premier; price not listed
- Training sessions with Heap experts are listed as an add-on for Free and Growth
- Professional services packages are listed for Growth and Pro; prices not listed
- Exceeding a plan's monthly limit requires upgrading before data can be viewed again; no overage price listed
02What the plan grid doesn't tell you
Paid prices need a quote
The pricing page does not publish monthly or annual prices. Growth requires an estimate; Pro and Premier use custom session pricing.
Replay costs extra
Session Replay, Heatmaps, and Error Analysis are add-ons for Pro and Premier; their prices are not listed.
Monthly limit means upgrade
Exceed a plan's monthly limit and you must upgrade before viewing data again. No overage price is listed.
More projects or history
Extra projects for Pro and extra data-history years for Pro and Premier are add-ons; prices are not listed.
03Which plan should you buy?
| If you are… | Get | Why |
|---|---|---|
| Early product teams | Free | Includes up to 10,000 monthly sessions, six months of history, one project, and SSO. |
| Start-ups scaling analytics | Growth | Includes unlimited users and reports, 12 months of history, one project, and email support. Pricing requires an estimate. |
| Large organizations | Premier | Includes unlimited projects, one year of history, and a dedicated CSM. Session pricing is custom. |
04Is Heap worth the money?
Heap offers useful product analytics features, including automatic capture, journey analysis, and opportunity alerts. But the price comparison stops at Free: paid rates are not published, and Pro and Premier use custom session pricing. Session Replay, Heatmaps, and Error Analysis also cost extra on those plans. That makes it hard to judge the full cost against other product analytics platforms without a quote. The free plan gives early teams a defined starting point, but paid buyers should confirm add-on and usage costs first.
Heap pricing FAQ
How do you use Heap?
Heap automatically captures user interactions with a snippet, so teams can examine end-to-end journeys and behavior through flows. Its features include path analysis, session replay, and opportunity alerts that surface friction. The Free plan includes up to 10,000 monthly sessions; paid prices are not published.
Is Heap just memory?
No: Heap is described here as a product analytics platform for understanding user behavior across digital experiences. It helps teams analyze journeys, find friction, and improve conversion, activation, and retention. This page covers Heap software pricing, not computer memory or hardware.
What is a heap?
Heap is a product analytics platform that automatically captures user interactions to help teams understand journeys and find friction. Its features include path analysis and session replay. If you mean a different use of “heap,” such as a computing term, this pricing page does not cover it.
Is a heap a FIFO?
This page is about Heap, the product analytics platform, not a computing data structure. It describes analytics features such as automatic capture, journey analysis, and session replay, and does not explain whether a data-structure heap is FIFO. Check a computer science reference for that meaning.