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Heap is a capable product analytics platform, but its paid costs and key add-ons need a quote. The source listing does not publish a paid starting price or the free-plan cap. If you are leaving because you need clearer pricing, more specialized journey analysis, or in-app adoption tools, these six alternatives cover different trade-offs. Check each against your event volume, target users, and required analytics workflow before moving data or changing tracking.
01Why people leave Heap
Paid pricing is not published
The listing gives no paid starting price for Heap and flags paid costs as a concern, making budget comparisons harder.
Add-ons require a quote
Key add-ons need a quote, so the listed information does not establish the full cost of a Heap setup.
Free-plan limits may constrain growth
Heap is positioned for early teams within free-plan limits, but the specific cap is not published here.
02The alternatives, ranked by fit
- Ecommerce journey analysis
ContentsquareContentsquareContentsquare is worth considering if your Heap replacement needs to diagnose ecommerce friction and combine replay data with user journeys. Its listing also names multi-product analytics as a fit. Pricing starts at $39, with a free plan, but the listing warns that real costs and data limits need scrutiny before you switch.
Trade-off: The real cost and data limits need scrutiny.
6.0/10from
$39/mofree plan - In-app adoption teams
UserpilotUserpilotUserpilot suits SaaS teams that want in-app onboarding, analytics, and engagement tools together. The listing also points to controllable web experiences, which may matter if your priority is shaping product adoption rather than just analyzing behavior. The listed starting price is $299, so weigh that cost against the combined feature set you need.
Trade-off: Its $299 starting price is steep, and add-ons cost extra.
6.0/10from
$299/mo - Embedded customer analytics
KeenKeenKeen fits apps that want to embed analytics for their own customers, and teams looking to avoid managed streaming infrastructure. That is a different emphasis from Heap’s automatic event-capture positioning. Keen starts at $134, but its entry plan has modest limits for the price, so check whether those limits fit your expected event volumes.
Trade-off: The entry plan has modest limits for its $134 starting price.
6.5/10from
$134/mo - Large digital properties
Quantum MetricQuantum MetricQuantum Metric is positioned for large digital-property teams investigating journey friction and measuring the revenue impact of fixes. Consider it if those are the problems driving your move away from Heap. Its pricing is custom, however, and the listing says that leaves buyers guessing about total cost; the starting price is not published.
Trade-off: Custom pricing leaves the total cost unclear.
5.8/10from
Custom - React Native apps
VexoVexoVexo is aimed at React Native app teams and smaller apps below 500K monthly events. The listing includes replays and heatmaps, plus a free plan with a generous event allowance. Its paid starting price is $15, but costs scale with usage, so check how your event volume could affect spend.
Trade-off: Paid costs scale with usage.
6.5/10from
$15/mofree plan - SaaS engagement scoring
SherlockSherlockSherlock focuses on product engagement analytics for SaaS teams, including weighted engagement scores and account-level activation monitoring. It may fit if those measures are more important to your team than Heap’s automatic event-capture positioning. The listed starting price is $49, but pricing details need clarification before you switch.
Trade-off: Pricing details need clarification.
6.0/10from
$49/mo
03Side by side
| Tool | Score | From | Free plan | Best for |
|---|---|---|---|---|
 Heap Heap (current) | 6.8 | Free | Yes | Teams wanting automatic event capture |
| Contentsquare Contentsquare | 6.0 | $39/mo | Yes | Teams diagnosing ecommerce friction |
| Userpilot Userpilot | 6.0 | $299/mo | No | SaaS teams improving in-app onboarding |
| Keen Keen | 6.5 | $134/mo | No | Apps embedding analytics for customers |
| Quantum Metric Quantum Metric | 5.8 | Custom | No | Large digital-property teams |
| Vexo Vexo | 6.5 | $15/mo | Yes | React Native app teams |
| Sherlock Sherlock | 6.0 | $49/mo | No | SaaS teams tracking product engagement |
Questions people ask
What is Heap analytics?
Heap is described in the published material as a product analytics platform for teams wanting automatic event capture and product teams mapping user journeys. Its listing also identifies early teams within the free-plan limits as a fit. The free-plan cap and paid starting price are not published on the vendor's site.
What are some good alternatives to Big heap?
If by “Big heap” you mean Heap, options in this comparison include Contentsquare, Userpilot, Keen, Quantum Metric, Vexo, and Sherlock. They target different needs, from journey and replay analysis to in-app adoption, embedded analytics, and SaaS engagement scoring. Compare listed pricing and fit before switching.
Who acquired Heap?
The published material for this page does not identify an acquirer, so we cannot verify who acquired Heap from the published information. Check Heap’s current official company information for an up-to-date answer; this page focuses on alternatives and does not include corporate ownership details.