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QuickBooks Online Payroll starts at $25, but per-employee pricing can change the bill as headcount grows. Reddit complaints point to difficult Desktop-to-Online migration, payroll access problems, and costs creeping across a wider QuickBooks setup. Gusto and SurePayroll are direct payroll comparisons; Justworks, Paychex, Paycom and Paylocity add broader HR or workforce scope. Check each provider’s quote and migration details before moving.
01Why people leave QuickBooks Online Payroll
Desktop-to-online migration can mean re-entry
One Reddit thread reported that moving from Desktop Payroll to Online meant re-entering data; commenters also described conversion and integration problems.
Some users report payroll access problems
In one Reddit thread, a user said the payroll section would not load and kept trying to open a third-party platform.
Costs can creep across the stack
One Reddit user said QuickBooks prices kept rising and Live Bookkeeper went from $300 to $500 per month.
02The alternatives, ranked by fit
- Small teams
GustoGustoGusto is a direct option if you want to leave QBO Payroll for a small-team payroll and HR product. Its listed best-fit includes small teams in one state, time tracking, and payroll plus HR tools. A Reddit commenter specifically recommended Gusto after a Desktop-to-Online payroll problem. Its listed starting price is $49.
Trade-off: Per-person pricing and support complaints temper the case for switching.
6.3/10from
$49/mo - Straightforward payroll
SurePayrollSurePayrollSurePayroll suits small businesses looking for straightforward payroll and automatic tax filing, rather than a broader HR suite. Its listed best-fit also includes households paying one in-home employee. The starting price is listed at $20, compared with QuickBooks Online Payroll’s $25 starting figure, but verify what each plan includes before comparing bills.
Trade-off: Verify the price and plan details before you move.
6.2/10from
$20/mo - Payroll and benefits
JustworksJustworksJustworks fits a small US team that wants payroll bundled with HR and benefits administration, or needs to hire employees internationally. That broader bundle may suit a business replacing more than its payroll run. Its listed starting price is $8, but the published information does not specify what that price includes.
Trade-off: Budget for possible benefits cost increases.
7.2/10from
$8/mo - Payroll and HR
PaychexPaychexPaychex is worth comparing if you want payroll and HR together and may need HR advisory or PEO services. That makes it a broader option than a payroll-only switch. The pricing page gives no starting price, so request a quote before treating it as cheaper than QuickBooks Online Payroll.
Trade-off: Pricing is opaque, and Reddit feedback is a caution, not a product verdict.
6.2/10from
Custom - Automated workflows
PaycomPaycomPaycom may fit if you want to consolidate HR and payroll, offer employee self-service, or automate payroll workflows. Those are the strengths listed for the product, but the published information does not publish a starting price. Ask for a quote tied to your headcount and required workflows before comparing its cost with QuickBooks Online Payroll.
Trade-off: You need a quote to judge its value.
6.5/10from
Custom - Broader HR workflows
PaylocityPaylocityPaylocity is a candidate if you want to consolidate HR and payroll and include finance or IT workflows alongside HR. Its listed fit is broader than payroll alone, so it may make sense when you are replacing more of your stack. The published information does not give a starting price; request a custom quote.
Trade-off: Get a detailed quote and service commitments before switching.
5.9/10from
Custom
03Side by side
| Tool | Score | From | Free plan | Best for |
|---|---|---|---|---|
| 5.8 | $25/mo | No | Businesses already using QuickBooks accounting | |
| 6.3 | $49/mo | No | Small teams running payroll in one state | |
| 6.2 | $20/mo | No | Small businesses with straightforward payroll | |
| 7.2 | $8/mo | No | Small US teams needing payroll and HR | |
| 6.2 | Custom | No | Businesses wanting payroll and HR together | |
| 6.5 | Custom | No | Organizations consolidating HR and payroll | |
| 5.9 | Custom | No | Employers consolidating HR and payroll workflows |
Questions people ask
Which alternative has the lowest listed starting price?
Among these picks, Justworks is listed from $8, SurePayroll from $20, and Gusto from $49. QuickBooks Online Payroll is listed from $25. These starting figures may cover different plans or services, and the published information does not say what each includes, so compare written quotes.
Do QuickBooks users recommend Gusto?
One commenter in a Reddit thread recommended switching to Gusto after describing problems with a Desktop-to-Online payroll move. That is an individual report, not a broad product verdict. Gusto’s listed fit is small teams in one state that want payroll, time tracking, and HR tools.
Will my payroll data migrate automatically?
The published information does not confirm an automatic migration path. One Reddit thread reported that a Desktop-to-Online move required manual re-entry, and commenters described conversion problems. Ask the provider for a written migration plan and confirm what data it covers before canceling QuickBooks Online Payroll.
