Zadarma review

Zadarma combines cloud phone service, VoIP calling, virtual numbers and a CRM. Its cloud PBX handles call routing, IVR menus, forwarding, recording and call statistics, so a business can send calls from a number to employees or a switchboard. The service also lists speech recognition analytics and numbers in 110 countries, including toll-free and mobile options with SMS.

Teamsale, Zadarma’s CRM, is integrated with the PBX and is offered free. It covers customer profiles, deals, tasks and sales tracking. Dedicated mobile and desktop apps are listed for VoIP calls; users can also connect SIP phones. The Standard plan is free, but includes no virtual phone numbers, so getting a number or adding PBX features may cost extra. This is a phone system with a CRM attached, not simply a low-cost calling app.

The clearest case for Zadarma is a small team that wants to set up a basic PBX and CRM without paying a monthly plan fee. The Standard plan includes five PBX and CRM users, four IVR menus, four concurrent outgoing calls and 200 MB of call-recording storage. It also bundles call management features, while Teamsale adds basic customer and sales tracking.

Other useful features listed by Zadarma include:

• Virtual numbers in 110 countries, including toll-free and mobile numbers with SMS.
• VoIP calling with unlimited plans, free calling bundles and per-second billing.
• Call recording, call statistics and speech recognition analytics.
• Mobile and desktop apps, alongside SIP phone support.

A Reddit thread includes users who say the service works for them in the US and with a Yealink SIP phone; another says they have used it since 2021. Those are individual reports, not a guarantee of call quality. Still, they suggest the combination of PBX and calling service can suit some straightforward setups.

Zadarma is difficult to price beyond its free tier. The published pricing details list no monthly or annual price for Office or Corporation. Standard costs $0 per month, but includes zero virtual numbers. Office includes 10 users, four virtual numbers, one toll-free number and 200 toll-free minutes; Corporation includes 20 users, eight virtual numbers, two toll-free numbers and 600 toll-free minutes. Their prices are not published on the vendor's site. Additional phone numbers are listed at $2 each, while other virtual-number and PBX feature fees are not published. Calls beyond included minutes use the Standard tariff.

The free plan also has concrete ceilings: 200 MB of recording storage and four concurrent outgoing calls. That may be restrictive for teams recording calls or handling simultaneous outbound traffic. Reddit reports are mixed: some users describe successful calling, while others report missed calls, one-way audio, SMS problems or support that did not resolve issues. These are anecdotes, and network or SIP setup can affect calling, but they make Zadarma harder to trust without checking the exact setup and support path your business needs.

Zadarma’s Standard plan is free, but the free tier has hard limits: 5 PBX and CRM users, no included virtual numbers, 200 MB of call-recording storage, 4 IVR menus and 4 concurrent outgoing calls. That makes it a starter PBX, not a free package with numbers included.

Office raises the caps to 10 users, 4 virtual numbers, 1 toll-free number with 200 toll-free minutes, 2 GB of recording storage and 6 IVR menus. Corporation goes to 20 users, 8 virtual numbers, 2 toll-free numbers with 600 toll-free minutes, 5 GB and 12 IVR menus. Paid-plan prices are not published on the vendor's site, so we can’t quantify the price jump between tiers. Annual pricing is also not published.

Budget for add-ons: additional phone numbers are $2 each; other virtual numbers and PBX features cost extra, with prices not published. Calls beyond included minutes are charged at the Standard tariff. Check those rates before moving a call-heavy team.

The published plan details don’t say how to port existing numbers, import contacts, move call recordings or export CRM records. Treat those as pre-switch checks: ask Zadarma about number-porting steps and timelines, what Teamsale data can be exported, and whether recordings can be downloaded before you cut over.

A move may involve more than replacing a phone app: the plans have different caps for users, numbers, recording storage, IVR menus and concurrent outgoing calls. Map your current numbers and call flows against those limits, then confirm extra-number and PBX-feature charges. Paid monthly and annual prices aren’t published in the published pricing information, which makes it harder to forecast the cost of switching.

We don’t have Reddit posts or comments in the published material, so we can’t responsibly say what tends to make users leave. Lock-in and cancellation terms aren’t specified here either. Get portability, export and cancellation answers in writing before switching in or out.