Wazzup review

Wazzup connects WhatsApp, Telegram and WABA messaging to CRM systems, so sales teams can handle client conversations from the CRM instead of keeping them in separate apps. Chats and contacts are saved in the CRM, where team members can refer to message history. The product also syncs incoming messages and can automatically create a deal and contact.

For managers, Wazzup adds team oversight: leads can view chats and track managers’ message activity. Auto-replies and templates help staff handle messages outside working hours or reuse common responses. Managers can also message clients through Wazzup’s mobile app, with conversations synced back to the CRM, and send images and files through the client’s preferred channel.

The pitch is CRM-led messaging, not a standalone inbox. That makes the CRM connection central to the value: teams that want sales conversations and contact records in one place may find the setup relevant; teams that mainly need a general-purpose team chat tool may not.

Wazzup’s clearest advantage is keeping messaging tied to CRM records. The published product details say chats and contacts are saved there, client messages sync automatically, and the system can create a deal and contact. That can reduce the gap between a conversation and the sales record—provided the team’s CRM workflow matches what Wazzup supports.

Team leads can view chats and track managers’ message activity, while templates and auto-replies cover routine responses and messages outside working hours. The mobile app and file and image attachments extend the same workflow beyond the desktop. Those are practical features for teams that need to manage client conversations across devices and keep a shared record.

Pricing is split by channel, rather than presented as one flat team-wide amount. The listed monthly rates start at $15 per channel for Start, or $12 per channel per month with one-year billing. The four plans also make some capability trade-offs explicit:

• Start: 50 chats; teams can message customers first.
• Inbox: 500 chats; incoming messages only.
• Pro: 500 chats and group chats; teams can message customers first.
• Max: unlimited chats, group chats and audio transcription.

That gives buyers a visible starting point and a way to compare chat-volume needs before switching.

The main buying risk is that the advertised price is per channel, not a single all-in rate. If a team connects multiple channels, the per-channel charge can add up; the published pricing does not publish a separate bundle price. Start is $15 monthly or $12 with annual billing, but it caps usage at 50 chats. Inbox and Pro allow 500 chats, while unlimited chats are reserved for Max at $90 monthly or $72 with annual billing, per channel.

There are also feature restrictions between plans. Inbox supports incoming messages only, so it does not fit teams that need to start conversations with customers. Start and Inbox do not include group chats; audio transcription is listed only on Max. Those limits may push a team toward a more expensive tier than the starting price suggests.

Wazzup has no free plan. The listed trial lasts three days. Six-month billing is said to be 10% off, but those prices are not published; one-year billing is listed as 20% off. The pricing material also does not specify a total cost across channels or a chat-count definition, so buyers should confirm both before committing.

Wazzup has no ongoing free plan; the pricing page lists a 3-day trial. Prices are per channel, per month: Start is $15 monthly or $12 with annual billing; Inbox is $30 or $24; Pro is $45 or $36; Max is $90 or $72. Annual billing is 20% off. Six-month billing is listed as 10% off, but its prices aren’t published.

The tier jumps buy specific capacity or features. Start includes 50 chats and lets teams message customers first. Inbox costs twice as much and raises the allowance to 500 chats, but supports incoming messages only. Pro also includes 500 chats, with outbound messaging and group chats. Max doubles Pro’s monthly price for unlimited chats and audio transcription. Group chats aren’t included in Start or Inbox; transcription isn’t included in the first three plans. The pricing details list no add-ons. Since charges are per channel, costs can rise as you connect more channels; check the total before choosing a tier.

Wazzup is built around CRM-connected messaging: its stated features sync chats and contacts to the CRM, and messages can automatically create a deal and contact. That makes the CRM setup a key part of any move. Before switching, confirm that your CRM is supported and how existing chat history and contacts will be handled. The published product information doesn’t publish migration steps, data-export options, or portability details, so we can’t say how much setup or cleanup a move requires.

The product may suit teams that want managers to oversee chats and keep messaging inside a CRM. It may be a poorer fit if per-channel charges or lower-tier chat caps don’t work for your volume, or if you need group chats on an entry plan. For a move away, verify how to retrieve conversations and contacts before canceling; export procedures aren’t published in the published material. No Reddit posts or comments were supplied, so we can’t attribute common reasons for leaving to users.