Twenty review

Twenty is an open-source set of building blocks for technical teams creating a custom CRM or internal app. Rather than starting with a fixed sales workflow, teams can shape a data model around their needs, change layouts, and add automations. The homepage also describes AI-assisted iteration, real-time data, and self-hosting.

That makes Twenty a different kind of choice from a plug-and-play sales tool: the pitch is that your team adapts the CRM, rather than adapting your processes to a preset product. A Reddit announcement for Twenty 2.0 describes building apps on top of the CRM without forking its codebase. The product may suit teams that want to build beyond standard CRM records, but the materials position it for technical teams, not buyers looking for a ready-made setup.

The software can be self-hosted, while the listed Pro and Organization prices apply to the paid plans. A Reddit commenter says self-hosting does not require payment unless using enterprise features; confirm licensing and feature details before relying on that distinction.

Twenty’s main advantage is flexibility. You can build a data model around complex business needs, adjust layouts as those needs change, and use automation in a CRM or internal app. For a team with unusual objects or workflows, that is a more direct fit than forcing everything into a standard sales pipeline.

The homepage also describes AI-assisted iteration and real-time data, and Twenty supports self-hosting through its open-source software. Those options give technical teams room to adapt the product and deployment to their own setup. The 2.0 announcement says apps can be built on top of the CRM without forking the codebase, which may matter to teams that want custom functionality without maintaining a separate fork.

The listed cloud plans include useful capacity figures:

• Pro is $9 per user/month when billed yearly, with about 100 AI tasks per member per week, one workspace credit per user per month, 50 API calls per minute, and unlimited seats and records.
• Organization is $39 per user/month billed yearly, with about 500 AI tasks per member per week, four workspace credits per user per month, 100 API calls per minute, custom roles, and SAML/OIDC SSO.

The pricing page lists a free plan, too, though the published plan details do not specify its limits.

Twenty asks you to build and adapt the CRM, so teams without technical capacity may get less value than they would from a ready-made sales product. The published materials describe the building blocks, but do not publish detailed limits for the free plan or explain how much setup each workflow requires.

The paid prices are not fully transparent for budgeting: Pro and Organization are listed at $9 and $39 per user/month billed yearly, but monthly-billing prices are not published. Organization is also the listed tier for SAML/OIDC SSO and custom roles, so teams that need those controls should account for the jump from Pro. Pro and Organization AI task allowances are approximate weekly caps per member, not unlimited usage. Extra credit packs cost $1 per credit, start at $20/month, and unused credits roll over only up to twice the pack.

Enterprise is a substantial step up: the pricing page lists it from $50,000 per year, or a $4,166.67 monthly equivalent, with custom AI usage and credits, custom API rates, dedicated support, and an SLA. A Reddit commenter says self-hosting avoids payment unless enterprise features are used, but that is a user discussion, not a full statement of current licensing or feature terms.

Twenty lists a free plan and a 30-day trial, but the published pricing details don’t specify the free plan’s limits or how the trial works. Pro costs $9 per user/month when billed yearly; it includes about 100 AI tasks per week per member, one workspace credit per user/month, 50 API calls per minute, and unlimited seats and records.

Organization is $39 per user/month billed yearly—$30 more per user, or about 4.3 times the Pro price. It raises the allowance to about 500 AI tasks per week per member, four workspace credits per user/month, and 100 API calls per minute, and adds custom roles and SAML/OIDC SSO. Monthly-billing prices aren’t published, so don’t assume you can pay those rates month to month.

Enterprise starts at $50,000 per year, shown as a $4,166.67 monthly equivalent. It includes custom AI usage and credits, custom API rates, dedicated support, and an SLA. Credit packs cost $1 per credit, starting at $20/month; unused credits roll over up to twice the pack.

Treat a move to Twenty as a CRM build, not a simple account swap. It’s aimed at technical teams shaping custom data models, layouts, and automation, so expect to map your existing records and workflows to the setup you want. The published product information doesn’t specify migration tools or services, supported import formats, or how long a move takes.

Twenty’s open-source software can be self-hosted, but that alone doesn’t confirm how easy it is to leave. Data export formats, export limits, and portability procedures aren’t published in the material available for this review. Confirm those details before moving important records or building around customizations.

The product information also doesn’t include Reddit posts or comments, so we can’t responsibly say what users there report as reasons for leaving. The clearest fit warning is in the product’s positioning: teams wanting a ready-made sales tool may find the customization work unnecessary. If you’re switching away, check export options and your hosting setup first; don’t assume they’ll match a hosted CRM’s exit process.