SugarSync review

SugarSync is cloud storage built around syncing: it stores files online and syncs changes across your devices. You can access, view, edit and share files, and the feature list says you can choose as many folders as you want to sync. A Reddit user described that as keeping an existing computer folder structure instead of moving files into a special service folder—a useful distinction if you want to keep your files where they already live.

Sharing supports links with collaboration or view-only access. SugarSync also lists remote wipe, which lets you remove synced files remotely from a lost or stolen PC or Mac. That is a control over synced files, not a substitute for a separately described backup archive: the published feature list focuses on syncing changes. The listing also includes a team plan with admin control and premium customer support. Those team features are separate from the basic appeal of syncing folders across devices.

The clearest reason to consider SugarSync is its folder-based approach. A Reddit user said the service lets them sync their existing file structure and select which folders sync to which devices. That can suit people who do not want to reorganize files around a service-specific folder. A second Reddit thread shows that keeping files in their original locations is a priority for some people shopping for cloud storage, though it does not review SugarSync directly.

SugarSync’s stated features cover everyday access as well as syncing: files can be accessed, viewed and edited across multiple devices, and shared through links with either collaboration or view-only access. The ability to choose folders is useful if you want to sync only parts of a computer’s file structure. For a team, the listed Team Collaboration plan includes admin control and premium customer support, alongside remote wipe.

That gives SugarSync a straightforward pitch: keep working with files across devices without first rebuilding your folder setup. But the strength is specific. It is a fit for syncing and access, not evidence that SugarSync is a dedicated backup service or the best choice for sensitive data.

Price and plan detail are the first friction points. The published pricing lists no free plan and a 30-day free trial. Its only listed plan is Team Collaboration: $55 monthly or $550 annually, shown as $45.83 per month. It includes 1TB of storage and starts with 3 users. The listing does not provide a separate individual plan price or explain whether the team price changes with more users, so check the current pricing page before budgeting.

Reliability complaints are a bigger concern than the feature list suggests. In one Reddit thread, SugarSync users reported a buggy desktop app, slow uploads, delayed support and, in another comment, a multi-day outage that blocked remote access. These are user reports, not a measured service record, but they point to risks for files you need to reach reliably.

Privacy is also worth checking. A commenter on r/cloudstorage said they believed data synced to SugarSync’s servers was not encrypted. The published material does not document SugarSync’s encryption details, so we would not treat that comment as confirmation; look for current security documentation before syncing sensitive files.

SugarSync lists one paid plan here: Team Collaboration, at $55 per month or $550 per year. The annual price works out to $45.83 a month, saving $110 versus paying $55 for 12 months. It starts with three users and includes 1TB of storage, admin control, remote wipe and premium customer support, according to the published pricing details.

There’s no listed lower tier, so there’s no published tier-to-tier price jump to compare. The starting point is a team plan; confirm how the three-user minimum works if your team is smaller. Add-ons aren’t listed, so prices for extra storage or seats aren’t published here.

SugarSync has no free plan, but the listing includes a 30-day trial. It doesn’t say whether the trial requires a payment method, when billing starts or whether annual billing is charged upfront. Confirm those terms before switching. Teams that need folder syncing and remote wipe may find the inclusions useful, but there’s no cheaper listed plan.

SugarSync may suit teams whose files already sit in folders they want synced across devices. But the published material doesn’t document a bulk import tool, migration assistant, supported export format or account-level download process. Don’t assume there’s a one-click move in or out. Before switching, confirm you can retrieve your files and preserve the folder structure and sharing setup you need; those details aren’t published here.

Leaving may take extra work if you rely on syncing many folders, shared links or remote wipe. Check how you’ll recreate those arrangements in the service you choose next. The review material flags reliability complaints on Reddit, but includes no specific thread, examples or details about why people left. We can’t establish how common the complaints are or what caused them. Treat reliability as a point to investigate, not proof of a widespread problem.