SoTellUs review

SoTellUs is review management software for businesses that want to collect customer feedback, keep track of reviews, and show them on their websites. It can request written or video reviews by SMS, email, or app, then bring reviews from Google, Facebook, and other platforms into one dashboard, according to the published product information.

The service also includes website review widgets, timed follow-ups for customers who have not responded, and tools for sharing reviews and video testimonials. Other listed features include referral tools, web chat, special offers, and AI insights intended to identify feedback trends and help businesses improve customer satisfaction.

The pricing information we have, checked November 6, 2026, describes a custom monthly quote ranging from $99 to $199. It does not list standard plan tiers or annual billing. SoTellUs is best understood as a review collection and display tool with additional follow-up and marketing features—not simply a place to monitor star ratings.

SoTellUs brings several parts of review management together: asking for feedback, tracking reviews, and publishing customer comments on a business website. For a team currently handling those jobs across separate tools, that combination may be worth pricing out.

• Review requests can go out by SMS, email, or app, giving businesses more than one listed way to ask customers for feedback.
• The dashboard is designed to track Google, Facebook, and other online reviews in one place.
• Businesses can collect written and video reviews, then use video testimonials in marketing, according to the product information.
• A website widget can display reviews, while automated follow-ups can remind people who have not reviewed.
• Listed extras include social sharing, referral tools, web chat, special offers, and AI insights for analyzing feedback trends.

That breadth makes SoTellUs a reasonable candidate for review-heavy businesses to get a quote from. The value depends on whether its included tools replace services the business already pays for; the available information does not spell out which features come with the quoted price.

The main switching problem is price clarity. The pricing information we have puts custom monthly quotes between $99 and $199, but does not show what determines where a business lands in that range. There is no published annual price, and the available details do not list standard plan inclusions.

SoTellUs has no free plan. A free trial is not published in the published information, so confirm directly whether one is available before budgeting for a switch. The sources also do not publish caps for review requests, locations, users, or connected platforms. That does not mean those caps do not exist; it means buyers should ask about them before signing.

For a clean comparison with another review tool, request a written quote that names the features included, any usage limits, and the monthly cost after any introductory period. Without those details, the $99–$199 range is a starting point, not a reliable total-cost comparison.

SoTellUs does not publish a tier-by-tier price list. The available pricing information puts custom quotes at $99 to $199 per month, with the exact figure depending on the quote; public details do not spell out what separates the low and high ends. That means there is no documented tier jump to compare, and no published list of included features by price. The only listed plan is Custom, for businesses requesting a quote.

Annual billing is not published, so we cannot compare monthly versus annual cost or calculate a discount. The published pricing details also list no add-ons, but that is not proof that every feature is included in the quote. Ask for a written breakdown of review requests, video reviews, integrations, support, and any usage caps before signing. If you need a fixed budget or want to compare a known entry plan against alternatives, this pricing model leaves too much unanswered. Treat $99 to $199 as a quoted monthly range, not a guaranteed checkout price.

The published information does not document an importer, migration service, export format, or contract and cancellation terms. We can't assign a reliable migration effort or say whether review records, video files, replies, and request history can move with you. Before switching, ask SoTellUs which data can be exported, in what format, and whether website widgets or automated request flows need rebuilding. Save copies of review content and confirm access to video files before ending another service; don't assume a new platform can pull them in.

We also don't have sourced Reddit posts or comments here, so we can't say what users commonly cite when leaving SoTellUs. The product is positioned around collecting written and video reviews, tracking multiple platforms, and displaying reviews on a site; leaving may mean replacing those workflows, but the amount of work depends on your setup and is not published. Its custom quote model and unpublished annual terms are reasons to compare written offers before committing—not evidence of a specific lock-in. If an export or exit fee matters, get the answer in writing.