Sitejabber review

Sitejabber is a consumer review site for checking businesses and products, reading customer experiences, and posting your own. The listed features include review browsing and writing, user profiles, recent reviews, trending categories such as clothing, electronics, jobs, and legal services, and consumer resources. It is aimed at shoppers researching purchases, not just people looking up local businesses.

There is also a business offering. The published pricing notes list a Free Business Profile at $0 per month, with 3 user seats, up to 100 email review requests per month, 10 uses of the standard feedback link, and 2 data sources. Those figures come from low-confidence pricing notes checked on November 7, 2026, so we would confirm them with Sitejabber before switching review tools. The notes also name a paid plan, Liftoff, but do not publish its price or inclusions.

The practical case for Sitejabber is coverage beyond the review platforms people usually check first. A commenter on r/Entrepreneur said the reviews helped them assess an online clothing store’s shipping and product quality; others in the thread described using it to research smaller online shops and a large retailer. That is anecdotal, but it points to a useful role: an extra source when a business has little presence on a platform focused on local listings.

The consumer-facing feature set is straightforward. Shoppers can browse reviews by business or product, scan recent feedback, explore categories, and publish their own experiences. Profiles give reviewers a place to share reviews, while consumer resources are intended to support purchase decisions. The published information does not specify how those resources work or how Sitejabber verifies reviews, so we would not treat the feature list as proof that every listing is complete or every review is reliable.

For businesses starting review collection, the listed free profile has concrete included limits rather than an unspecified “free” tier: 3 seats, 100 email requests per month, 10 standard feedback-link uses, and 2 data sources. That may be enough to evaluate a basic workflow before considering a paid plan.

The biggest switching problem is price visibility. The published notes list Liftoff but publish no monthly or annual price, no inclusions, and no paid-plan billing terms. They also say annual-billing prices are not published. The Free Business Profile has defined caps—100 email review requests a month, 10 feedback-link uses, 3 seats, and 2 data sources—but the notes do not explain what happens when a business reaches them. We would get written pricing and overage details before moving review collection onto the platform.

Trust is also contested in user discussions. In one Reddit thread, commenters praised Sitejabber for finding varied reviews, while others alleged that positive reviews were rejected or that businesses were pressured to pay. Those are unverified claims, not evidence that the platform manipulates reviews. Another commenter argued that review sites can skew negative because unhappy customers are more motivated to post; that is an opinion, but it is a sensible reason not to treat a review score as a complete picture. Sitejabber’s review-verification and moderation details are not included on the vendor's site.

Sitejabber’s listed Free Business Profile costs $0 per month and includes 3 user seats, up to 100 email review requests per month, 10 uses of the standard feedback link, and 2 data sources. That gives businesses a defined starting allowance, but not a full picture of what it costs to scale review collection.

The pricing notes also list Liftoff, but its price and included features are not published. So we can’t calculate the jump between tiers or say what triggers an upgrade. No add-ons are listed in the published pricing information; that does not confirm that none are available. Annual-billing prices and paid-plan billing terms are also unpublished. The listed starting price is null, and the pricing data is marked low confidence, checked November 7, 2026. Before budgeting, ask Sitejabber for a written quote covering the paid plan, billing term, extra seats, and any add-on charges.

The published information describes Sitejabber’s review features, but not a migration process. It does not say whether businesses can import existing reviews, export reviews or customer data, or transfer review history if they leave. Those are the questions to settle before making Sitejabber your main review channel. Ask for export formats, account-closure terms, and confirmation of what happens to collected reviews.

For consumers, the stated uses are browsing reviews, writing reviews, and building a profile. The material does not explain whether reviews or profile details can be exported or moved elsewhere. We also have no Reddit posts or comments in the published sources, so we can’t substantiate reasons users leave or report community feedback on support and switching. Treat portability and exit terms as unknown—not as included features—and keep a copy of any business records you need independently.