Relay.app review

Relay.app is a no-code platform for connecting apps and automating multi-step business processes. Its key distinction is that a workflow can include AI and stop for a person to review, approve, edit, or supply information before it continues. That makes it a fit for processes where handing every decision to automation would be risky or inconvenient.

Workflows can start from app events, schedules, webhooks, or manual and API triggers. The visual builder supports conditional branches, merged paths, subflows, and iterators. Relay.app also includes AI steps using OpenAI GPT-4o, Anthropic Claude, and Google Gemini without requiring external API keys. Connectors can map nested and linked data structures, while teams can share credentials, collaborate on workflows, and store records in native data tables.

The practical pitch is approachable automation with human checkpoints—not just a way to move data from one app to another.

Relay.app’s strongest idea is putting human review inside the workflow. A process can pause for approval, edits, or input through email, Slack, or in-app notifications, then continue. That gives teams a way to automate routine steps without treating every AI output or business decision as final.

The builder also covers more than simple trigger-and-action recipes. Conditional branches, merged paths, subflows, and iterators give workflows room for different routes and repeated work. The product description says connectors can handle nested and linked data, which matters when an app’s records are more complicated than a flat list of fields.

Built-in access to GPT-4o, Claude, and Gemini without separate API keys may also simplify setup for teams that want AI steps but do not want to manage model credentials. Flexible triggers and native data tables round out the toolkit. Pricing information lists a free tier and paid plans starting at $19 per month with annual billing, so an individual can try basic workflows before paying—though the free plan’s limits are tight.

The plan caps are restrictive if workflows run often. The free plan includes one user, 200 workflow steps per month, and 500 AI credits. Professional raises that to 750 steps and 5,000 AI credits, but still allows only one user; it costs $19 per month with annual billing or $38 month to month. Team costs $59 per month annually or $118 month to month, with 10 users, 2,000 steps, and 5,000 AI credits. The pricing information lists another 5,000 AI credits from $11 per month when billed annually. Extra seat prices and workflow-step overage rates are not published.

There is also a bigger buying risk than plan math. A Reddit thread says users received an email that Relay.app was shutting down, and commenters describe moving or looking for alternatives. That is user-reported, not confirmation of the company’s current status; the available information does not resolve the concern. Before building client-critical workflows, verify directly that the service is operating and that you can export what you need.

Relay.app has a free plan, but its 200 workflow steps and 500 AI credits per month make it a small-workflow tier, not a high-volume option. Professional costs $38 per month, or $19 per month with annual billing. It includes one user, 750 workflow steps and 5,000 AI credits monthly.

Team jumps to $118 monthly or $59 monthly billed annually. That is $80 more per month than Professional on monthly billing, while raising the workflow limit to 2,000 steps and including 10 users. Both paid tiers list 5,000 AI credits, so the Team price increase does not bring a higher stated credit allowance. Enterprise pricing and limits are custom.

The pricing information lists an add-on of 5,000 AI credits from $11 per month, billed annually. Additional seat prices and workflow-step overage rates are not published. The billing distinction matters: the lower figures require annual billing, while the monthly prices are substantially higher. Check the current pricing page before committing; these figures were checked on November 6, 2026.

Plan for workflow rebuilding rather than assuming a one-click migration. Relay.app supports app-event, schedule, webhook, manual and API triggers, plus branching, subflows, iterators and human-review steps. The published material does not document an importer from another automation platform, so map each workflow’s triggers, data fields, conditions and approval points before choosing a cutover date.

Lock-in risk depends partly on what you store in Relay.app: the product supports shared credentials and native data tables. Export options and data portability details are not published on the vendor's site, so confirm how to retrieve records and credentials before moving sensitive processes. The review verdict flags unresolved shutdown concerns, but gives no specifics. We also weren’t given Reddit posts or comments, so we can’t responsibly say what Reddit users report as reasons for leaving. Treat continuity, export and exit procedures as questions to resolve with Relay.app—not as confirmed limitations.