Onfido review

Onfido is an identity-verification service now offered as Entrust Identity Verification Solutions. It helps businesses verify customers and workers during onboarding, and supports identity checks later in an account relationship.

The toolkit covers document checks and biometric verification, with fraud detection aimed at threats such as deepfakes, synthetic identities and injection attacks. Teams can design verification workflows and select checks for different steps. The product also supports KYC and AML requirements, while identity reuse can carry a verified identity into authentication, account recovery, high-risk transactions or workforce access.

That makes Onfido more than a one-time ID scan: it is positioned as a set of checks businesses can arrange across onboarding and subsequent interactions. The available information does not specify which checks are included by default or how they are packaged. Those details, along with pricing, need to be confirmed with sales before comparing it with another provider.

Onfido’s main strength is breadth. It brings document verification, biometrics, fraud detection and compliance-related checks into one identity-verification offering. That can matter for teams that need more than an ID-document pass and want to build checks into several points in a customer or workforce journey.

• Workflow choice: Teams can design verification journeys and choose checks at each step, rather than treating every user interaction as the same check.
• Fraud coverage: The product says it can help detect deepfakes, synthetic identities, injection attacks and other advanced fraud. The published information does not quantify detection rates, so buyers should ask for evidence relevant to their own risks.
• Beyond onboarding: Identity reuse is intended to support later authentication, account recovery, high-risk transactions and workforce access, not just initial registration.
• Compliance support: KYC and AML needs are covered in the product description, with watchlist and AML screening listed as custom-quoted add-ons in the pricing information.

For organizations consolidating several identity checks, that scope is worth evaluating. The practical question is whether the checks and workflow flexibility they need fit the eventual quote.

The clearest drawback is price opacity. The pricing information lists no monthly or annual price; the offer is custom-quoted, and billing terms are not published. Seat and usage limits are also unpublished, as are overage costs. Fraud detection, watchlist/AML screening and biometric liveness are listed as custom-quoted add-ons. Trial terms are not published either. Buyers cannot estimate total cost or compare usage-based costs from the available information alone.

Privacy deserves a separate review. Reddit discussions include users uneasy about submitting identity documents or facial biometrics. In one thread, a commenter says retention depends on the company that hired the verification provider; that is a commenter’s account, not a published Onfido retention policy. The published material does not state retention periods or deletion terms.

Before signing, ask for the full price schedule, included checks, volume and seat caps, overage rates, add-on fees, retention and deletion terms, and the customer’s role in setting those terms. Without those answers, both cost and data handling remain hard to assess.

According to the published pricing information, Onfido lists one option: Custom / Enterprise. There is no published monthly or annual price, so we can’t calculate a tier jump or compare the cost with a fixed-price alternative. The service is custom-quoted for businesses needing identity verification; seat and usage limits are not published either.

Fraud detection, watchlist/AML screening and biometric liveness are listed as custom-quoted add-ons. Overage costs are not published. The pricing information lists no free plan, and a free trial is not specified. Billing terms are also unpublished, so buyers should ask whether charges depend on checks, users, or another measure—and what happens when usage exceeds an agreed limit.

Before signing, request a written quote that separates core verification from add-ons and spells out usage caps, overages, contract length and renewal terms. Without those details, the total cost is hard to compare.

The published information doesn’t describe migration services, data export, or contract terms, so the effort and exit process are not clear. Before switching in, map your current customer and workforce journeys against Onfido’s document, biometric, KYC/AML and fraud checks. Confirm which checks you need, how workflows will be rebuilt, and whether existing verification records can be transferred or must be collected again.

Before switching out, ask what data and decision records you can export, in what format, and whether they remain available after termination. Those details matter if you need records for compliance or want to avoid asking customers to repeat checks. Also confirm how identity reuse and account recovery would work with a replacement provider.

We don’t have Reddit reports in the published material, so we can’t attribute reasons for leaving to users. Pricing opacity and unpublished limits are clear questions to resolve, not evidence that customers are leaving for those reasons.